E Commerce Executive

Bodycare International; New Delhi; On-site; INR 600,000 - 850,000; Full time

Job summary

Bodycare International is seeking an E Commerce Executive (Customer Service) to manage customer interactions from Patparganj, Delhi. The role involves handling calls, emails, WhatsApp/messages, and online queries, and resolving issues related to orders, deliveries, returns, exchanges, refunds, and payments.

Candidates should have a graduate degree and extensive experience in customer care or e-commerce support, with strong communication and problem-solving skills.

Qualifications

• Graduate in any discipline.
• 13 years of experience in customer care/customer support/e-commerce support.
• Excellent verbal and written communication skills.
• Good customer handling and problem-solving skills.
• Basic knowledge of MS Excel/Google Sheets.
• E-commerce/customer support experience preferred.
• Apparel/Fashion/Retail/D2C experience will be an added advantage.

Responsibilities

• Handle customer calls, emails, WhatsApp/messages, and online queries.
• Resolve queries related to orders, delivery, returns, exchanges, cancellations, refunds.
• Respond professionally to customer reviews and feedback on e-commerce platforms.
• Coordinate with warehouse, logistics, e-commerce, and other teams for issue resolution.
• Follow up on pending complaints and ensure timely closure.
• Maintain customer complaint and resolution records.
• Escalate recurring or critical customer issues to the concerned team.
• Maintain professional and customer-friendly communication.
• Prepare basic customer support reports.

Skills

Verbal communication

Written communication

Customer handling

Excel/Sheets basics

Education

Graduate in any discipline

Tools

MS Excel

Google Sheets

Job description

Job Profile: E Commerce Executive (Customer Service)

Job Location: Patparganj, Delhi

Key Responsibilities

• Handle customer calls, emails, WhatsApp/messages, and online queries.
• Resolve queries related to orders, delivery, returns, exchanges, cancellations, refunds, products, and payments.
• Respond professionally to customer reviews and feedback on e-commerce platforms.
• Coordinate with warehouse, logistics, e-commerce, and other teams for issue resolution.
• Follow up on pending complaints and ensure timely closure.
• Maintain customer complaint and resolution records.
• Escalate recurring or critical customer issues to the concerned team.
• Maintain professional and customer-friendly communication.
• Prepare basic customer support reports.

Candidate Requirements

• Graduate in any discipline.
• 13 years of experience in customer care/customer support/e-commerce support.
• Excellent verbal and written communication skills.
• Good customer handling and problem-solving skills.
• Basic knowledge of MS Excel/Google Sheets.
• E-commerce/customer support experience preferred.
• Apparel/Fashion/Retail/D2C experience will be an added advantage.