Customer Care Executive

Star Tours Holidays; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Star Tours Holidays in Mumbai invites motivated individuals to join our customer support team. You will handle queries via calls and chats, understand client travel needs, and recommend suitable travel packages to boost satisfaction.

Freshers with excellent communication skills are welcome, and prior travel or customer service experience is a plus. You will coordinate with the operations team to ensure smooth service delivery and maintain accurate customer records for follow-up.

Qualifications

• Graduation not required.
• Experience in Travel & Tourism or Customer Service is preferred.
• Freshers with excellent communication skills may also apply.

Responsibilities

• Handle customer queries through calls and chats.
• Understand client travel requirements and recommend suitable travel packages.
• Manage inbound and outbound tour inquiries.
• Coordinate with the operations team to ensure smooth service delivery.
• Provide exceptional customer service and resolve post-booking concerns/escalations.
• Maintain accurate customer records and follow-up communications.
• Knowledge of UK and European destinations will be an added advantage.

Skills

Communication

Customer service

Interpersonal skills

Multitasking

Travel & Tourism

Freshers welcome

Education

Graduation not required

Job description

Job Responsibilities

• Handle customer queries through calls and chats.
• Understand client travel requirements and recommend suitable travel packages.
• Manage inbound and outbound tour inquiries.
• Coordinate with the operations team to ensure smooth service delivery.
• Provide exceptional customer service and resolve post-booking concerns/escalations.
• Maintain accurate customer records and follow-up communications.
• Knowledge of UK and European destinations will be an added advantage.

Candidate Requirements

• Good communication and interpersonal skills.
• Customer-focused approach with problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Experience in Travel & Tourism or Customer Service is preferred.
• Freshers with excellent communication skills may also apply.

Education

• Graduation Not Required