Senior Customer Care Executive

Talent Advisors; Dadri, Gurugram District, New Delhi; On-site; INR 279,000 - 446,000; Full time

Job summary

Talent Advisors is hiring for a Customer Service role in the Travel and Telecom domain. You will handle inquiries via phone, email, or chat and resolve booking or service-related issues, ensuring high customer satisfaction.

The role requires a graduate with excellent communication and strong problem-solving skills, plus flexibility to work in rotational shifts across channels.

Qualifications

• The candidate must be a graduate with excellent communication abilities.
• Experience of 16 years in customer service (Travel or Telecom domain preferred).
• Willingness to work in rotational shifts and handle queries across channels.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Assist with travel bookings, cancellations, rescheduling, or telecom-related queries.
• Troubleshoot issues and escalate when required.
• Maintain accurate customer records and follow up on unresolved issues.

Skills

Communication skills

Interpersonal skills

Problem solving

Willingness to work shifts

Education

Graduate

Job description

Job Description:

We are hiring passionate and customer-focused professionals for our Customer Service team in the Travel and Telecom domain. The role involves handling customer queries via phone, email, or chat, resolving issues related to travel bookings or telecom services, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries promptly and professionally
• Assist with travel bookings, cancellations, rescheduling, or telecom-related queries
• Troubleshoot issues and escalation when required
• Maintain accurate customer records and follow up on unresolved issues

Requirements:

• Graduate with excellent communication skills
• 16 years of experience in customer service (Travel or Telecom domain preferred)
• Willingness to work in rotational shifts
• Strong problem-solving and interpersonal skills