Reservation Executive/Travel Consultant

Satguru Travel; India; On-site; INR 300,000 - 500,000; Full time

Job summary

Satguru Travel is seeking a Travel Counsellor to promote travel packages and enhance client satisfaction. The role includes researching destinations, organizing travel arrangements, and maintaining client relationships.

Candidates should have a Diploma or higher in Tourism, good communication skills, and experience in the tourism industry. Proficiency in English and knowledge of travel software are essential. This is an opportunity to work in a dynamic environment focused on client satisfaction.

Qualifications

• Diploma/Graduate/Post Graduate/Tourism Graduate preferred.
• Enthusiastic candidates with good communication skills are preferred.
• Experience within the tourism industry required.
• Proficiency in English; knowledge of additional languages is an advantage.
• Extensive experience in the travel industry and good geographical knowledge.

Responsibilities

• Research destinations and travel means.
• Diagnose clients' specifications and suggest suitable travel packages.
• Organize travels from start to finish.
• Supply relevant information and travel materials to clients.
• Collect deposits and balances for bookings.

Skills

Good communication skills

Sales skills

Self-motivated

Negotiation skills

Education

Diploma/Graduate/Post Graduate/Tourism Graduate

Tools

Computer reservations systems

GDS systems

e-travel software

Job description

JOB BRIEF

We are looking for a Travel Counsellor with great enthusiasm for traveling. He will be responsible for promoting and booking traveling arrangements for clients (individuals or businesses). The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.

ACCOUNTABILITIES & RESPONSIBILITIES:

• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Diagnose the clients specifications and wishes and suggest suitable travel packages or services.
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
• Supply travellers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.)
• Collect deposits and balances.
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
• Handle unforeseen problems and complaints and determine eligibility for money returns.
• Attend conferences to maintain familiarity with tourism trends.
• Create and update electronic records of clients.
• Maintain relationships with key persons.
• Keep financial statements and documents.
• Reach the revenue and profit targets.

SKILLS & KNOWLEDGE Educational Qualifications:

• Diploma/Graduate/Post Graduate/Tourism Graduate Preferred.
• Preferred candidates who are enthusiastic with good communication skills

Functional Skills:

• Experience within the Tourism Industry.
• Proficiency in English; knowledge of additional languages is an advantage.
• Excellent knowledge of traveling software (computer reservations systems, GDS systems, and e-travel).
• Exemplary sales skills and customer-oriented approach.
• Extensive experience in the travel industry and good geographical knowledge.

Behavioral Skills:

• Self-motivated and able to work on own initiative.
• A confident and mature approach to dealing with people.
• Good negotiation skills.