AM/TL - Customer Service

Star Tours Holidays; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Star Tours Holidays in Mumbai is seeking an experienced customer service leader to oversee travel and tourism support operations. You will handle queries, guide package selection, and coordinate with operations to ensure high-quality service.

The role emphasizes team leadership, attendance management, record-keeping, and ongoing coaching to boost performance. Knowledge of UK and European destinations is a plus; strong communication and multitasking are essential.

Qualifications

• 2+ years in Customer Service/Travel & Tourism.
• Strong communication and interpersonal skills.
• Experience in team handling and attendance management.
• Knowledge of UK and European destinations is a plus.

Responsibilities

• Handle customer queries through calls and chats.
• Understand travel requirements and recommend suitable tour packages.
• Manage inbound and outbound tour inquiries and follow-ups.
• Lead and manage the customer service team, including team briefing, attendance, and performance monitoring.
• Maintain accurate customer records and reports.
• Coordinate with the operations team for smooth service delivery.
• Resolve post-booking concerns, escalations, and customer issues.
• Ensure effective communication and excellent customer service.

Skills

Customer service

Team handling

Communication

Multitasking

Record maintenance

Job description

Key Responsibilities

• Handle customer queries through calls and chats.


• Understand travel requirements and recommend suitable tour packages.


• Manage inbound and outbound tour inquiries and follow-ups.


• Lead and manage the customer service team, including team briefing, attendance, and performance monitoring.


• Maintain accurate customer records and reports.


• Coordinate with the operations team for smooth service delivery.


• Resolve post-booking concerns, escalations, and customer issues.


• Ensure effective communication and excellent customer service.

Candidate Requirements

• 2+ years of experience in Customer Service/Travel & Tourism.


• Strong communication and interpersonal skills.


• Experience in team handling, record maintenance, attendance management, and team briefing.


• Customer-focused with good problem-solving and multitasking abilities.


• Knowledge of UK and European destinations will be an added advantage.