Customer Service Executive

Nasher Miles Pvt Ltd; Mumbai; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading travel brand in India is seeking a dedicated Customer Service Executive to enhance customer experience by handling queries, resolving issues, and providing accurate information. The ideal candidate should possess strong communication and problem-solving skills, alongside a Bachelor's degree and 1–3 years of customer service experience. This role emphasizes collaboration with internal teams and meeting performance targets, supporting a culture of growth and service excellence.

Qualifications

• 1–3 years of experience in customer service or a similar role.
• Ability to handle pressure and manage multiple tasks.
• Strong problem-solving and interpersonal skills.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Resolve customer complaints and escalate issues.
• Provide accurate information about products and services.
• Maintain records of customer interactions and transactions.
• Follow up with customers to ensure resolution and satisfaction.
• Collaborate with internal teams to improve customer experience.
• Meet individual and team performance targets.

Skills

Excellent communication skills

Problem-solving

Interpersonal skills

Listening skills

Education

Bachelor’s degree in any field

Tools

MS Office

CRM tools

Job description

Job Summary

We are looking for a dedicated and customer-focused Customer Service Executive to handle customer queries, provide accurate information, and ensure a positive customer experience. The ideal candidate should have excellent communication skills and a problem-solving mindset.

Key Responsibilities

• Handle customer inquiries via phone, email, or chat in a timely and professional manner.
• Resolve customer complaints effectively and upscale issues when necessary.
• Provide accurate information about products, services, and company policies
• Maintain records of customer interactions and transactions
• Follow up with customers to ensure resolution and satisfaction
• Collaborate with internal teams to improve customer experience
• Meet individual and team performance targets

Requirements

• Bachelor’s degree in any field (preferred)
• 1–3 years of experience in customer service or a similar role
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Ability to handle pressure and manage multiple tasks
• Basic computer knowledge (MS Office, CRM tools)

Preferred Skills

• Experience with customer support software (e.g., CRM systems)
• Strong listening skills and empathy

About Nasher Miles

We are a pioneering travel brand known for our aspirational style and innovative approach to high-quality travel gear. Our commitment to excellence shines through our customer-centric focus and growth mindset, driving us to create a meaningful impact and redefine travel experiences. As leaders weare omnipresent across marketplaces, we set the standard for excellence with our unmatched quality and cutting-edge designs which elevates the fashion quotient of the Indian traveller.

Why Choose Nasher Miles?

At Nasher Miles, we don’t just fill positions—we unlock potential. OurUnpack Youcommitment is a testament to our dedication to nurturing talent, supporting growth, and achieving greatness together. Here, you will find a career that grows with you, a culture that values your contributions, and a community that supports your journey.