Customer Care Executive

Shining Stars Institution & travels; North 24 Parganas District; On-site; INR 223,000 - 268,000; Full time

Benefits offered by this job

Performance-based bonus

Job summary

Shining Stars Institution & travels is hiring a Customer Care Executive in Kolkata. Freshers and experienced candidates are welcome, with undergraduate or graduate education preferred. You will handle queries, provide product information, and help with orders, returns, and exchanges in a fast-paced support environment.

Candidates should possess strong communication and customer service skills. The role offers a performance-based bonus and growth opportunities within a professional BPO setting.

Qualifications

• Freshers or experienced candidates welcome.
• Undergraduate or Graduate degree.
• Strong communication and customer service skills.

Responsibilities

• Handle customer queries through calls and other communication channels.
• Provide accurate information about products and services.
• Resolve customer concerns professionally and efficiently.
• Assist customers with orders, returns, and exchanges.
• Maintain updated knowledge of company policies and services.

Skills

Customer service

Communication skills

Education

Undergraduate/Graduate

Job description

MEGA HIRING | CUSTOMER CARE EXECUTIVE | KOLKATA

IMPORTANT: NO FEES CHARGED

Location: Kolkata

Profile: Customer Care Executive

Experience: Freshers & Experienced

Education: Undergraduate / Graduate

SALARY & PERFORMANCE BENEFITS

Freshers: 17k CTC + 3,000 Performance Bonus

Experienced: Up to 21k CTC + 3,000 Performance Bonus

KEY RESPONSIBILITIES:

• Handle customer queries through calls and other communication channels
• Provide accurate information about products and services
• Resolve customer concerns professionally and efficiently
• Assist customers with orders, returns, and exchanges
• Maintain updated knowledge of company policies and services

WHY JOIN US?

• Opportunity for Freshers and Experienced candidates
• Performance-based bonus
• Career growth opportunities
• Professional work environment
• Opportunity to build a career in Customer Service / BPO