Customer Support Executive

JITO; Kolkata District; On-site; INR 350,000 - 600,000; Full time

Job summary

JITO in Kolkata is seeking a Senior Customer Service Associate to provide exceptional customer service and support to clients. You will handle escalated inquiries and ensure customer satisfaction is maintained at a high level.

Responsibilities include guiding junior staff, analyzing feedback, and driving improvements while maintaining professional, efficient interactions with customers in a fast-paced onsite environment.

Qualifications

• 3 years of experience in a customer service role.
• Excellent communication and problem-solving skills.
• Ability to work well under pressure and in a fast-paced environment.

Responsibilities

• Manage and resolve escalated customer complaints or issues.
• Provide guidance and support to junior customer service associates.
• Analyze customer feedback and recommend improvements.
• Ensure all customer interactions are handled professionally and efficiently.

Skills

Customer Service

Team Leadership

Empathy

Adaptability

Customer Relationship Management

Communication Skills

Problem Resolution

Multitasking

Attention to Detail

Conflict Management

Time Management

Job description

Job Type: FullTimePermanent

Location: Kolkata

Work Mode: Onsite

Experience: MidLevel

Travel Requirements: NA

Skills:

Customer Service

Senior Customer Service AssociateJob Summary:The Senior Customer Service Associate is responsible for providing exceptional customer service and support to clients. They will handle escalated customer inquiries and ensure customer satisfaction is maintained at a high level.Roles and Responsibilities:Manage and resolve escalated customer complaints or issuesProvide guidance and support to junior customer service associatesAnalyze customer feedback and recommend improvementsEnsure all customer interactions are handled professionally and efficientlyQualifications:3 years of experience in a customer service roleExcellent communication and problem-solving skillsAbility to work well under pressure and in a fast-paced environmentStrong attention to detail and organizational skillsSkillsTeam LeadershipEmpathyAdaptabilityCustomer Relationship ManagementCommunication SkillsProblem ResolutionMultitaskingAttention to DetailConflict ManagementTime Management

Responsibilities

Manage and resolve escalated customer complaints or issuesProvide guidance and support to junior customer service associatesAnalyze customer feedback and recommend improvementsEnsure all customer interactions are handled professionally and efficiently