Customer Care Executive
Allied Softech
14 days+
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Job summary
Allied Softech in India is seeking a technically inclined professional to identify and evaluate technology solutions, respond to customer calls, and troubleshoot issues promptly. The role involves online training for clients and on-site installations when needed.
You should have working knowledge of basic network configuration, IT hardware and software, and general computer concepts (printers, OS, networking).
Qualifications
- Working knowledge of basic network configuration.
- Working Knowledge of all types of IT Hardware and Software
- Basic knowledge of computers (Types of Printers, Networking, OS, etc.)
Responsibilities
- Identify and Evaluate Technology Solutions.
- Promptly answer & support related Phone calls.
- Problem Solving and Troubleshooting in minimum time.
- Identify Potential Issues & give quick solutions for them.
- Conduct online training sessions for the Clients.
- Conduct online/onsite New Installations.
- Provide Online and offline support to our customers via available resources.
- Handle other technical Issues.
Skills
Network configuration
IT hardware & software
Computers basics
Job description
Job Description
- Identify and Evaluate Technology Solutions.
- Promptly answer & support related Phone calls.
- Problem Solving and Troubleshooting in minimum time.
- Identify Potential Issues & give quick solutions for them.
- Conduct online training sessions for the Clients.
- Conduct online/onsite New Installations.
- Provide Online and offline support to our customers via available resources.
- Handle other technical Issues.
Tech Skills Requirements
- Working knowledge of basic network configuration.
- Working Knowledge of all types of IT Hardware and Software
- Basic knowledge of computers (Types of Printers, Networking, OS, etc.)
Other requirements:
- Fluent & Soft communication
- Ready to learn new technologies on his own
- Ready to travel across the country, if required
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