Customer Care Executive

ABATE AS; Kerala; On-site; INR 201,000 - 290,000; Full time

Job summary

Abate AS in India, Kerala is seeking a customer care executive to provide excellent patient service, assist with appointments, and handle enquiries across multiple languages. The role emphasizes accurate information, confidentiality, and coordination with hospital departments to ensure a smooth patient experience.

You will respond to calls, manage follow-ups, and support the care team to achieve service quality targets while maintaining professional communication in Urdu, Tamil, and Malayalam.

Qualifications

• Graduate in any discipline preferred.
• Good communication and interpersonal skills.

Responsibilities

• Handle incoming and outgoing calls professionally.
• Assist patients with appointments, enquiries, and hospital services.
• Communicate effectively with patients in Urdu, Tamil, and Malayalam.
• Provide accurate information about hospital services and procedures.
• Coordinate with relevant departments to address patient needs.
• Follow up with patients regarding appointments and enquiries.
• Handle patient complaints politely and ensure timely resolution.
• Maintain accurate records of calls, enquiries, and follow-ups.
• Ensure patient satisfaction and maintain confidentiality.
• Support the customer care team in achieving service quality targets.

Skills

Fluency in Urdu, Tamil, and Malayalam

Excellent communication skills

Interpersonal skills

Education

Graduate in any discipline

Job description

Job Purpose

To provide excellent customer service by assisting patients, answering enquiries, coordinating appointments, and ensuring a smooth and positive patient experience.

Key Responsibilities

• Handle incoming and outgoing calls professionally.
• Assist patients with appointments, enquiries, and hospital services.
• Communicate effectively with patients in Urdu, Tamil, and Malayalam.
• Provide accurate information about hospital services and procedures.
• Coordinate with relevant departments to address patient needs.
• Follow up with patients regarding appointments and enquiries.
• Handle patient complaints politely and ensure timely resolution.
• Maintain accurate records of calls, enquiries, and follow-ups.
• Ensure patient satisfaction and maintain confidentiality.
• Support the customer care team in achieving service quality targets.

Educational Qualification

• Graduate in any discipline preferred.
• Good communication and interpersonal skills.

Required Skills

• Fluency in Urdu, Tamil, and Malayalam is mandatory.