Patient Care Coordinator

HCL Healthcare; Bengaluru; Vor Ort; INR 300.000 - 460.000; Vollzeit

Zusammenfassung

HCL Healthcare in Bengaluru seeks a customer care coordinator to address patient queries over call and chat. You will coordinate appointments, recommend health packages, and ensure a gold-standard experience for patients across multiple locations.

The role requires excellent English-speaking skills and a customer-centric mindset. You will interact with customers to resolve issues, gather feedback, and maintain brand standards, delivering a delightful overall experience.

Qualifikationen

• Excellent English-speaking skills.

Aufgaben

• Attending the customer query.
• Communicating with the customer and recommending health package.
• End-to-end ownership for managing patients convenience and ensuring gold standard experience.
• Booking appointments for patients for various locations.
• Eliciting customer feedback and handling customer complaints maturely.
• Interacting with customers on chat for any inquiry or request.
• Maintaining the brand standard.
• Giving the customer a delightful overall experience.

Kenntnisse

English proficiency

Jobbeschreibung

Job Purpose:

To coordinate and address patient queries over call.

Core Responsibilities:

• Attending the customer query.
• Communicating with the customer and recommending health package
• End-to-end ownership for managing patients convenience and ensuring gold standard experience.
• Booking appointments for patients for various locations.
• Eliciting customer feedback and handling customer complaints maturely.
• Interacting with customers on chat for any inquiry or request.
• Maintaining the brand standard.
• Giving the customer a delightful overall experience.

Required-Excellent English-speaking skills.