Customer Care Executive

Abate AS; Malappuram; On-site; INR 240,000 - 360,000; Full time

Job summary

Abate AS in India is seeking a Customer Care Executive to deliver excellent patient service. You will handle calls, assist with appointments, and provide clear information about hospital services in Urdu, Tamil, and Malayalam.

You will coordinate with departments, follow up on enquiries, resolve complaints politely, maintain records, and support the care team to achieve service quality targets, while ensuring confidentiality.

Qualifications

• Graduate in any discipline preferred.
• Fluency in Urdu, Tamil and Malayalam is mandatory.

Responsibilities

• Handle incoming and outgoing calls professionally.
• Assist patients with appointments, enquiries, and hospital services.
• Communicate effectively with patients in Urdu, Tamil, and Malayalam.
• Provide accurate information about hospital services and procedures.
• Coordinate with relevant departments to address patient needs.
• Follow up with patients regarding appointments and enquiries.
• Handle patient complaints politely and ensure timely resolution.
• Maintain accurate records of calls, enquiries, and follow-ups.
• Ensure patient satisfaction and maintain confidentiality.
• Support the customer care team in achieving service quality targets.

Skills

Urdu

Tamil

Malayalam

Communication

Active Listening

Customer Handling

Problem Solving

Education

Graduate

Job description

Job Purpose

To provide excellent customer service by assisting patients, answering enquiries, coordinating appointments, and ensuring a smooth and positive patient experience.

Key Responsibilities

1. Handle incoming and outgoing calls professionally.
2. Assist patients with appointments, enquiries, and hospital services.
3. Communicate effectively with patients in Urdu, Tamil, and Malayalam.
4. Provide accurate information about hospital services and procedures.
5. Coordinate with relevant departments to address patient needs.
6. Follow up with patients regarding appointments and enquiries.
7. Handle patient complaints politely and ensure timely resolution.
8. Maintain accurate records of calls, enquiries, and follow-ups.
9. Ensure patient satisfaction and maintain confidentiality.
10. Support the customer care team in achieving service quality targets.

Educational Qualification

• Graduate in any discipline preferred.
• Good communication and interpersonal skills.

Required Skills

• Fluency in Urdu, Tamil, and Malayalam is mandatory.
• flency in urdu
• Ability to handle customer complaints
• Quick Learning
• Communication Skills
• Active Listening
• Ability to convince and influence customers