Customer Care Executive

Molecular Diagnostics and Therapy LLP; Ghaziabad District; On-site; INR 180,000 - 300,000; Full time

Job summary

Molecular Diagnostics and Therapy LLP is seeking a Customer Care Executive for our Ghaziabad centre. You will assist patients and visitors with queries, appointments, and diagnostic service needs, while ensuring a smooth and comfortable experience at the front desk.

Responsibilities include handling calls, booking and coordinating appointments, sharing information about tests and services, and guiding patients through registration processes while maintaining confidentiality.

Qualifications

• Graduate in any stream (preferred).
• Fluent Hindi and English verbal communication.
• Basic computer skills and data entry.
• Familiarity with MS Office and appointment management.
• Experience in customer care or front desk is an asset.

Responsibilities

• Handle incoming and outgoing calls and respond to patient queries.
• Assist patients with appointment booking, rescheduling, and confirmation.
• Provide information about diagnostic tests, services, timings, and report collection.
• Guide patients regarding registration and front-desk formalities.
• Coordinate with the radiology, laboratory, and other relevant departments.
• Maintain patient details, appointment records, and follow-up information.
• Address patient concerns professionally and escalate issues when required.
• Ensure polite, respectful, and patient-friendly communication.
• Support daily customer service and front-desk operations.
• Maintain patient confidentiality and follow departmental SOPs.

Skills

Verbal communication

Hindi

English

Data entry

Customer service

Teamwork

Education

Graduate degree

Tools

MS Office

Appointment management

Job description

Customer Support / Front Desk / Patient Services

Location:

Experience:

Freshers / 0–1 Year Experience

Job Description

We are looking for a Customer Care Executive for our Ghaziabad Centre to assist patients and visitors with their queries, appointments, and diagnostic service requirements. The candidate will be responsible for handling calls, coordinating appointments, providing information about diagnostic services, and ensuring a smooth and comfortable experience for patients.

Key Responsibilities:

• Handle incoming and outgoing calls and respond to patient queries.
• Assist patients with appointment booking, rescheduling, and confirmation.
• Provide information about diagnostic tests, services, timings, and report collection.
• Guide patients regarding registration and other front-desk formalities.
• Coordinate with the radiology, laboratory, and other relevant departments.
• Maintain patient details, appointment records, and follow-up information.
• Address patient concerns professionally and **escalate** issues when required.
• Ensure polite, respectful, and patient-friendly communication.
• Support daily customer service and front-desk operations.
• Maintain patient confidentiality and follow departmental SOPs.

Skills Required

• Graduate in any stream (preferred).
• Good verbal communication skills in Hindi and English.
• Basic computer knowledge and data entry skills.
• Familiarity with MS Office and appointment management.
• Customer service and problem-solving skills.
• Ability to handle patient queries patiently and professionally.
• Teamwork and coordination skills.
• Positive attitude and willingness to learn.
• Prior experience in customer care, front desk, or healthcare services will be an advantage.