customer care executive

Nextenti Tech Private Limited; Hyderabad; On-site; INR 250,000 - 350,000; Part time

Benefits offered by this job

PF

ESI

Job summary

Nextenti Tech Private Limited is seeking a customer service professional in Hyderabad to handle inquiries via phone, email, and chat. You will provide accurate product information, resolve issues, and maintain empathy while guiding customers through solutions.

This role requires graduate qualifications and emphasizes teamwork, process improvements, and ongoing training to stay updated on product knowledge and best practices.

Qualifications

• Good communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information about products and services to assist customers.
• Resolve customer complaints and issues with patience and efficiency.
• Maintain a positive and empathetic attitude towards customers at all times.
• Record and update customer interactions and transactions in the system.
• Collaborate with team members to improve customer service processes.
• Participate in training sessions to stay updated on product knowledge and customer service best practices.

Skills

Good communication

Education

Graduate

Job description

Responsibilities

Job Description

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information about products and services to assist customers.
• Resolve customer complaints and issues with patience and efficiency.
• Maintain a positive and empathetic attitude towards customers at all times.
• Record and update customer interactions and transactions in the system.
• Collaborate with team members to improve customer service processes.
• Participate in training sessions to stay updated on product knowledge and customer service best practices.

Location

NANAKRAMGUDA, Hyderabad, Telangana, India 500032

Qualification

Good Commiunication

Department

Communication

Specialization

Graduate

Other Facilities Provided

P.F, ESI