Customer Care Executive

Miros Hotels & Resorts; Ghaziabad District; On-site; INR 250,000 - 450,000; Full time

Job summary

Miros Hotels & Resorts in Ghaziabad invites a customer-facing sales professional to handle inquiries via phone, email and chat, offering clear information on residential properties, land and plots. You will support the sales team and help close deals with a professional approach.

Collaborate with marketing and other departments to enhance lead generation while delivering excellent service to clients and colleagues alike.

Responsibilities

• Handle customer queries via phone, email, and chats to resolve concerns and provide solutions.
• Provide information about residential properties, land, and plots to potential customers.
• Assist sales teams by providing pre-sales support and helping them close deals.
• Maintain a high level of professionalism while interacting with clients and colleagues alike.
• Collaborate with other departments (e.g., marketing) to develop effective strategies for lead generation.

Job description

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns and provide solutions.
  
• Provide accurate information about residential properties, land, and plots to potential customers.
  
• Assist sales teams by providing pre-sales support and helping them close deals.
  
• Maintain a high level of professionalism while interacting with clients and colleagues alike.
  
• Collaborate with other departments (e.g., marketing) to develop effective strategies for lead generation.