Customer Care Executive

Miros Hotels & Resorts; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

Miros Hotels & Resorts in Bengaluru is seeking a Customer Support Associate to handle inquiries via phone, email, and chat, and provide solutions for clients interested in residential properties, land, and plots.

You will support sales teams with pre-sales activities and help close deals, while maintaining professionalism and collaborating with marketing to generate leads. This role offers growth within a dynamic team and requires strong communication skills and a customer-centric approach.

Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns and provide solutions.
• Provide accurate information about residential properties, land, and plots to potential customers.
• Assist sales teams by providing pre-sales support and helping them close deals.
• Maintain a high level of professionalism while interacting with clients and colleagues alike.
• Collaborate with other departments (e.g., marketing) to develop effective strategies for lead generation.

Job description

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns and provide solutions.
  
• Provide accurate information about residential properties, land, and plots to potential customers.
  
• Assist sales teams by providing pre-sales support and helping them close deals.
  
• Maintain a high level of professionalism while interacting with clients and colleagues alike.
  
• Collaborate with other departments (e.g., marketing) to develop effective strategies for lead generation.