Customer Care Executive

Miros Hotels & Resorts; Dadri; On-site; INR 300,000 - 540,000; Full time

Job summary

Miros Hotels & Resorts is seeking a dynamic professional to handle customer inquiries across phone, email, and chat, providing solutions and accurate property information to drive sales in the real estate domain.

The role supports pre-sales activities, collaborates with marketing and other teams, and maintains high professionalism with clients and colleagues to convert leads into deals.

Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns and provide solutions.
• Provide accurate information about residential properties, land, and plots to potential customers.
• Assist sales teams by providing pre-sales support and helping them close deals.
• Maintain a high level of professionalism while interacting with clients and colleagues alike.
• Collaborate with other departments (e.g., marketing) to develop effective strategies for lead generation.

Job description

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns and provide solutions.
  
• Provide accurate information about residential properties, land, and plots to potential customers.
  
• Assist sales teams by providing pre-sales support and helping them close deals.
  
• Maintain a high level of professionalism while interacting with clients and colleagues alike.
  
• Collaborate with other departments (e.g., marketing) to develop effective strategies for lead generation.