Customer Care Executive

Dentalkart; New Delhi; On-site; INR 223,000 - 446,000; Full time

Benefits offered by this job

Competitive salary

Exposure to CRM and customer-support"

Professional learning and development

Cross-functional exposure with Service

Career growth based on performance

Supportive and team-oriented work

Job summary

Dentalkart is seeking a dynamic Customer Care Executive to manage customer interactions across calls, emails, and chats, delivering prompt solutions with a customer-centric approach.

You will maintain records, provide accurate product information, handle orders, and coordinate with internal teams to ensure high satisfaction and KPI achievement in a fast-paced environment.

Qualifications

• Strong written and verbal communication skills.
• Ability to handle inbound/outbound calls, emails and chats.
• Customer-centric approach with professional demeanor.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Handle inbound and outbound customer calls, emails, and chats.
• Address customer inquiries, complaints, and provide solutions promptly.
• Maintain records of customer interactions and transactions.
• Provide accurate product/service information to customers.
• Process orders, applications, and requests.
• Follow up with customers for feedback and resolution.
• Coordinate with internal teams to ensure customer satisfaction.
• Meet or exceed customer service KPIs (e.g., response time, resolution time).

Skills

Communication

Customer service

Multitasking

Problem-solving

Decision-making

Ownership

Teamwork

Adaptability

Call handling

Target-driven

Tools

Zoho Desk

SalesIQ

Smart flow

Job description

Job Summary

We are looking for a dynamic Customer Care Executive to handle customer interactions efficiently, resolve queries, and provide excellent service. The ideal candidate should have strong communication skills, a customer-centric approach, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chats.
• Address customer inquiries, complaints, and provide solutions promptly.
• Maintain records of customer interactions and transactions.
• Provide accurate product/service information to customers.
• Process orders, applications, and requests.
• Follow up with customers for feedback and resolution.
• Coordinate with internal teams to ensure customer satisfaction.
• Meet or exceed customer service KPIs (e.g., response time, resolution time, etc.).

Requirements

Skills

• Consistent attendance, punctuality, and adherence to assigned schedules.
• Self-motivated, disciplined, and adaptable approach to work.
• Strong customer service orientation with a professional and courteous approach.
• Excellent written and verbal communication skills.
• Proficiency in chat handling and customer correspondence.
• Strong voice-based customer handling and call management skills.
• Ability to identify customer requirements, probe effectively, and provide appropriate resolutions or escalation.
• Strong problem-solving and decision-making abilities.
• Ability to demonstrate ownership and accountability for customer cases until appropriate resolution.
• Ability to work effectively in a target-driven and team-oriented environment.

Personality Traits

• Customer-focused with a positive attitude.
• Patience and empathy in handling customer concerns.
• Ability to multitask and work under pressure.

Benefits

• Competitive salary
• Opportunity to work with the fastest growing Dental brand
• Exposure to CRM and customer-support platforms such as Zoho Desk, SalesIQ, and Smart flow
• Professional learning and development opportunities
• Cross-functional exposure with Service, Operations, Sales, Logistics, and other teams
• Opportunity to develop skills in customer relationship management, problem-solving, and case resolution
• Supportive and team-oriented work environment
• Opportunity for career growth and increased responsibilities based on performance

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.