Customer Care Executive

Dentalkart; Delhi; On-site; INR 240,000 - 360,000; Full time

Job summary

Dentalkart in Delhi is seeking a Customer Care Executive to handle customer interactions and resolve queries with a customer-centric approach. The role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

Experience with CRM and chat platforms like Zoho Desk, SalesIQ, and Smart flow is advantageous. This is an on-site position at Chhattarpur, Delhi, with opportunities to grow within a dynamic dental brand.

Qualifications

• Must have strong customer service orientation and excellent written/verbal communication.
• Ability to handle multiple tasks in a fast-paced environment with a customer-centric approach.
• Familiarity with CRM/chat platforms is preferred.

Responsibilities

• Handle inbound/outbound calls, emails, and chats.
• Resolve queries and provide timely solutions.
• Maintain records of interactions and transactions.
• Provide accurate product/service information to customers.
• Process orders, applications, and requests.

Skills

Customer service

Communication

Multitasking

Teamwork

Professionalism

Tools

Zoho Desk

SalesIQ

Smart flow

Job description

Chhattarpur Delhi, India | Posted on 10/05/2026

We are looking for a dynamic Customer Care Executive to handle customer interactions efficiently, resolve queries, and provide excellent service. The ideal candidate should have strong communication skills, a customer-centric approach, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and chats.
• Address customer inquiries, complaints, and provide solutions promptly.
• Maintain records of customer interactions and transactions.
• Provide accurate product/service information to customers.
• Process orders, applications, and requests.
• Follow up with customers for feedback and resolution.
• Coordinate with internal teams to ensure customer satisfaction.
• Meet or exceed customer service KPIs (e.g., response time, resolution time, etc.).

Requirements

• Skills:
• Consistent attendance, punctuality, and adherence to assigned schedules.
• Self-motivated, disciplined, and adaptable approach to work.
• Strong customer service orientation with a professional and courteous approach.
• Excellent written and verbal communication skills.
• Proficiency in chat handling and customer correspondence.
• Strong voice-based customer handling and call management skills.
• Ability to identify customer requirements, probe effectively, and provide appropriate resolutions or escalation.
• Strong problem-solving and decision-making abilities.
• Ability to demonstrate ownership and accountability for customer cases until appropriate resolution.
• Ability to work effectively in a target-driven and team-oriented environment.
• Personality Traits:
  • Customer-focused with a positive attitude.
  • Patience and empathy in handling customer concerns.
  • Ability to multitask and work under pressure.
• Opportunity to work with the fastest growing Dental brand
• Exposure to CRM and customer-support platforms such as Zoho Desk, SalesIQ, and Smart flow
• Professional learning and development opportunities
• Cross-functional exposure with Service, Operations, Sales, Logistics, and other teams
• Opportunity to develop skills in customer relationship management, problem-solving, and case resolution
• Supportive and team-oriented work environment
• Opportunity for career growth and increased responsibilities based on performance