Customer Care Executive

FastInfo Legal Services Pvt Ltd; West Bengal; On-site; INR 134,000 - 268,000; Full time

Benefits offered by this job

Flexible schedule

Paid sick time

Paid time off

Provident Fund

Training & growth opportunities

Competitive salary + incentives

Job summary

FastInfo Legal Services Pvt Ltd in Kolkata is hiring a Customer Care Executive (Fresher & Experienced). The role is in-person at Salt Lake Sector V with a focus on handling queries, providing information, and ensuring customer satisfaction.

Freshers and graduates may apply, and the position offers training and growth opportunities. The role requires Hindi and English communication, basic computer knowledge, and a team-oriented attitude.

Qualifications

• Good communication skills in Hindi and English.
• Basic computer knowledge.
• Customer-focused attitude with a positive approach.
• Ability to work well in a team.

Responsibilities

• Handle customer queries and provide accurate information.
• Resolve customer concerns with a professional and empathetic approach.
• Escalate complex issues to the relevant team when needed.
• Maintain high levels of customer satisfaction and positive experience.
• Support smooth operations with timely and accurate responses.

Skills

Good communication

Basic computer knowledge

Customer-focused attitude

Team player

Education

Graduates/Undergraduates

Job description

We’re Hiring: Customer Care Executive (Fresher & Experienced)

Experience: Freshers & Experienced both can apply

Location: Kolkata Salt lake sector V

Key Responsibilities:

• Handle customer queries
• Provide accurate information and resolve customer concerns
• Maintain a high level of professionalism and empathy
• Escalate complex issues to the relevant team
• Ensure customer satisfaction and positive experience

Requirements:

• Good communication skills (Hindi and English)
• Basic computer knowledge
• Customer-focused attitude
• Ability to work in a team
• Graduates/Undergraduates can apply

Why Join Us?

• Friendly work environment
• Training & growth opportunities
• Competitive salary + incentives

Pay: ₹12,000.00 - ₹24,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person