Customer Care Executive

KARCHER; Dadri; On-site; INR 240,000 - 360,000; Full time

Job summary

KARCHER is looking for a customer support professional to engage with customers through phone, email, chat and social channels, addressing inquiries, concerns and complaints. You will document interactions accurately in the CRM and coordinate with teams for effective issue resolution.

The ideal candidate has prior customer service experience, basic computer skills and familiar with Microsoft Office. Strong written and spoken communication, active listening, empathy, and problem-solving with

Qualifications

• Previous experience in a customer support role.
• Proven experience in customer service.
• Basic knowledge of computer and Microsoft Office.

Responsibilities

• Interacting with customers through various channels to address inquiries, concerns, and complaints.
• Incoming Call Handling
• Outgoing call handling (Feedback, Installation, Missed call, Follow-ups) and Service Email ID, chat handling daily.
• Follow defined parameters to resolve customer issues effectively and efficiently.
• Documenting customer interactions, inquiries, and resolutions accurately in a CRM system.
• Handling challenging or irate customers professionally and providing appropriate solutions.

Skills

Excellent communication

Active listening

Empathy

Problem solving

Attention to detail

Tools

CRM Dynamics 365

Job description

Role & responsibilities

• Interacting with customers through various channels (phone, email, chat, social media) to address inquiries, concerns, and complaints.
• Incoming Call Handling
• Outgoing call (Feedback, Installation, Missed call, Follow-ups call) handling Service Email ID, chat handling on daily basis.
• Follow defined parameters to resolve customer issues effectively and efficiently.
• Documenting customer interactions, inquiries, and resolutions accurately in a CRM system.
• Handling challenging or irate customers professionally and providing appropriate solutions.
• Collaborating with team members, Team Leaders, and other departments for better service delivery.

Preferred candidate profile

• Previous experience in a customer support role.
• Proven experience in customer service.
• Basic knowledge of computer and Microsoft Offices.
• Excellent communication skills, both verbal and written.
• Proficiency in using CRM Dynamics 365 or similar software and systems.
• Active listening skills and the ability to empathize with customers.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in documentation.
• 6 working Days in a week.