Customer Support Executive

Antriac Lifestyle; Pune District; On-site; INR 167,000 - 279,000; Full time

Job summary

Antriac Timepieces in Pune invites a young, energetic Customer Support Executive to join our team. You will handle customer queries via WhatsApp, Instagram, and phone, ensuring friendly and professional communication across channels.

Key qualities include clear Hindi, English, and Marathi communication, a proactive attitude, and the ability to manage multiple chats in a fast-paced environment while learning and growing with the brand. Address: Rajendra Nagar, Pune 411030.

Qualifications

• Excellent communication skills in multiple languages.
• Ability to handle multiple chats simultaneously.
• Comfortable using social channels for customer support.
• Willingness to learn and grow in a startup environment.

Responsibilities

• Respond to customer messages on WhatsApp and Instagram.
• Handle customer calls professionally.
• Provide accurate information about products, orders and delivery.
• Resolve issues and escalate when required.
• Maintain proper follow-ups and communication records.
• Ensure high customer satisfaction.

Skills

Customer communication

Multilingual support

WhatsApp & Instagram

Phone support

Fast-paced environment

Tools

WhatsApp

Instagram

Phone support

Job description

We are looking for a young, energetic, and passionate individual to join our team as a Customer Support Executive at Antriac Timepieces.

Role Overview:

You will handle customer queries and support across WhatsApp, Instagram, and phone calls, ensuring smooth and professional communication with customers.

Key Responsibilities:

• Respond to customer messages on WhatsApp & Instagram
• Handle customer calls professionally
• Provide accurate information about products, orders & delivery
• Resolve issues and escalte when required
• Maintain proper follow-ups and communication records
• Ensure high customer satisfaction

Requirements:

• Good communication skills
• Comfortable in Hindi, English, and Marathi
• Responsible, punctual & proactive attitude
• Ability to handle multiple chats at once
• Basic understanding of online customer support
• Willingness to learn and grow

We are looking for someone who:

• Can confidently talk and chat with customers
• Stays calm while handling complaints
• Has a problem-solving mindset
• Can work in a fast-paced environment

Address: Rajendra Nagar, Pune 411030