Customer Care Executive

ESP Engineered; Bhopal; On-site; INR 279,000 - 390,600; Full time

Job summary

ESP Engineered is seeking candidates for a customer support role in Bhopal, Madhya Pradesh. The ideal candidate will handle inbound and outbound calls, respond to customer queries across multiple platforms, and assist with various order-related issues. A graduate degree and at least 6 months of experience in voice and non-voice support are required.

Strong communication skills and a professional attitude are essential. Candidates must be punctual and able to thrive in a fast-paced environment. Join us in delivering outstanding customer service!

Qualifications

• Graduate in any discipline.
• Minimum 6 months experience of Voice & Nonvoice Support in customer-centric environment.
• Strong verbal and written communication skills.

Responsibilities

• Handle inbound and outbound customer calls.
• Respond to customer queries via calls, emails, chat, and WhatsApp.
• Deliver excellent customer service through effective communication.

Skills

Verbal communication

Written communication

Customer service

Problem-solving

Education

Graduate in any discipline

Job description

Responsibilities

• Handle inbound and outbound customer calls.
• Respond to customer queries via calls, emails, chat, and WhatsApp.
• Assist customers with orders, deliveries, returns, refunds, replacements, and product-related concerns.
• Coordinate with Operations, Logistics, Inventory, Finance, and Tech teams for issue resolution.
• Handle customer escalations and ensure timely resolution.
• Conduct customer feedback and review calls for Amazon, Google Play Store, App Store, and other platforms.
• Support lead calling and product pitching to potential customers.
• Maintain customer records, follow-ups, and support trackers.
• Deliver excellent customer service through effective communication and problem-solving skills.

Eligibility & Requirements

• Graduate in any discipline.
• Minimum 6 months experience of Voice & Nonvoice Support in customer centric enviornment.
• Candidates currently pursuing studies or having upcoming examinations are not eligible.
• Strong verbal and written communication skills.
• Professional attitude and customer-centric approach.
• Punctual, disciplined, and committed to regular attendance.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.