Customer Care Executive

Flexidigital Tech India; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

Flexidigital Tech India in Bengaluru invites a Customer Care Executive to join our fast-growing fintech team. You will handle customer inquiries, support loan applications and repayments, resolve issues, and ensure a smooth lending experience.

Strong communication and problem-solving abilities are essential as you guide customers through processes on our digital lending platform. This onsite role requires 0–2 years in sales or telesales, a 12th pass, and proficiency in MS Office.

Qualifications

• Min Qualification 12th Pass.
• 0-2 years' experience in sales or Telesales.
• Good communication skills in English and regional languages.
• Strong interpersonal and problem-solving skills.
• Basic computer knowledge and MS Office proficiency.
• Ability to handle customer concerns patiently and professionally.
• Good listening and convincing skills.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Address customer queries related to loans, repayments, services, and account information.
• Resolve customer complaints and escalated issues when required.
• Maintain accurate records of customer interactions and follow-ups.
• Guide customers through the loan application and repayment process.
• Ensure customer satisfaction by providing timely and accurate information.
• Coordinate with internal departments for issue resolution.
• Meet daily productivity and quality targets.

Skills

English communication

Regional languages

Interpersonal skills

Problem solving

Education

12th pass

Tools

MS Office

Job description

JOB DESCRIPTION: CUSTOMER CARE EXECUTIVE

Department: Customercare Team
Reporting To: Manager
Location: Bangalore (Onsite)
Experience Required: 0 - 2 Years

COMPANY PROFILE:

We are a fast-growing fintech platform focused on enabling seamless lending solutions and supporting financial
inclusion through innovative credit products. We specialize in unsecured lending and serve high-risk customer
segments through technology-driven and customer-centric financial solutions.

JOB SUMMARY:

Join our dynamic team as a Customer Care Executive, where you'll play a vital role in delivering exceptional
service to our clients. As a Customer Care Executive, you'll handle customer inquiries, provide support for loan
applications and approvals, resolve customer issues, and ensure a seamless lending experience. Your
communication skills, empathy, and problem-solving abilities will be key in assisting customers throughout their
journey with our digital lending platform.

JOB RESPONSIBILITIES:

• 1) Handle inbound and outbound customer calls professionally.
• 2) Address customer queries related to loans, repayments, services, and account information.
• 3) Resolve customer complaints and escalated issues when required.
• 4) Maintain accurate records of customer interactions and follow-ups.
• 5) Guide customers through the loan application and repayment process.
• 6) Ensure customer satisfaction by providing timely and accurate information.
• 7) Coordinate with internal departments for issue resolution.
• 8) Meet daily productivity and quality targets.

REQUIREMEMTS & EDUCATION QUALIFICATION

1. 1. Min Qualification 12th Pass
2. 2. A minimum of 0- 2 years' experience in sales or Telesales.
3. 3. Good communication skills in English and regional languages.
4. 4. Strong interpersonal and problem-solving skills.
5. 5. Basic computer knowledge and MS Office proficiency.
6. 6. Ability to handle customer concerns patiently and professionally.
7. 7. Good listening and convincing skills.