Customer Service Executive

Muthoot Fincorp Limited; Gudivada; On-site; INR 201,000 - 268,000; Full time

Job summary

Muthoot Fincorp Limited seeks a Customer Service Executive in India to ensure smooth branch operations, build strong customer relationships, and promote financial products. Freshers or candidates with up to 1 year in lending/financial services are encouraged to apply.

The role emphasizes cross-selling, upselling, and driving referral programs while handling daily transactions and maintaining records. Strong communication in local language and English is required.

Qualifications

• Graduate is required.
• Freshers or up to 1 year experience in lending/financial services welcome.
• Role emphasizes cross selling and customer service.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and branch support.
• Promote and maintain positive relations with customers and potential customers.
• Achieve productivity targets to contribute to branch profitability.
• Promote products and services with cross selling and upselling.
• Conduct promotional activities and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables with accuracy.
• Maintain data and records for daily transactions.
• Focus on retaining customers by improving their financial well-being.

Skills

Result Orientation

Customer Service & Retention Focus

Digital Mindset

Relationship Building

Process Knowledge/ Orientation

Effective Time Management

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services