Customer Service Executive

Muthoot Fincorp Limited; Pune District; On-site; INR 180,000 - 240,000; Full time

Job summary

Muthoot Fincorp Limited in Pune invites a Customer Service Executive to ensure service quality and smooth branch operations. You will support daily transactions, maintain records, and contribute to branch profitability through disciplined process adherence.

The role emphasizes cross-selling, upselling, and promoting products to customers, while building lasting relationships and helping customers improve their financial well-being.

Qualifications

• Graduate with any discipline; Freshers or up to 1 year in lending/financial services.
• Strong customer service and retention focus with a proactive approach.
• Proficient in English and local language; confident communication.
• Digital mindset and ability to adapt to banking processes.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence in branches.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity targets to support branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct marketing activities and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records of daily transactions.
• Aim to retain customers by enhancing their financial well-being.

Skills

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling / Upselling

Business Development

Communication Skills

Education

Graduate

Job description

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services