Customer Service Executive

Muthoot Fincorp Limited; Dausa; On-site; INR 180,000 - 300,000; Full time

Job summary

Muthoot Fincorp Limited in Rajasthan invites a Customer Service Executive to ensure quality customer interactions and support smooth branch operations. You will promote products through cross-selling and manage daily transactions with diligence.

Responsibility includes maintaining records, building relations with customers and prospects, and contributing to the financial well-being of the community.

Qualifications

• Graduate with freshers or up to 1 year in lending/financial services.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers and potential customers.
• Help achieve productivity targets to support branch profitability.
• Promote products and services; cross-sell and upsell at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Support retention by helping improve customers' financial well-being.

Skills

Communication Skills

Customer Service

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Business Development

English Proficiency

Education

Graduate

Job description

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services