Customer Support Executive

SkillLabs; Gurugram District; On-site; INR 180,000 - 300,000; Full time

Job summary

SkillLabs in Gurugram, Haryana invites applications for the role of Customer Support Executive in the NBFC sector. The position targets individuals with good communication and customer handling experience who can manage inquiries via calls, emails, and chats.

Freshers and candidates with up to 3 years of experience are welcome. The role emphasizes professional customer service, timely follow-up, and collaboration with internal teams to resolve issues and uphold service standards.

Qualifications

• Graduate with good communication and interpersonal skills.

Responsibilities

• Handle customer queries and provide resolution through calls, emails, and chats.
• Assist customers regarding loan services, EMI details, payments, and account-related queries.
• Maintain proper follow-up and ensure customer satisfaction.
• Update customer information and maintain records in the system.
• Coordinate with internal teams for quick issue resolution.
• Provide professional and quality customer service at all times.
• Achieve daily productivity and service targets.

Skills

Good communication skills

Interpersonal skills

Education

Graduate

Job description

Job Description – Customer Support Executive (NBFC Sector)

We are hiring for the profile of Customer Support Executive for a leading NBFC. Candidates with good communication skills and customer handling experience are preferred.

Roles & Responsibilities

• Handle customer queries and provide resolution through calls, emails, and chats
• Assist customers regarding loan services, EMI details, payments, and account-related queries
• Maintain proper follow-up and ensure customer satisfaction
• Update customer information and maintain records in the system
• Coordinate with internal teams for quick issue resolution
• Provide professional and quality customer service at all times
• Achieve daily productivity and service targets

Requirements

• Minimum qualification: Graduate
• Good communication and interpersonal skills
• Basic computer knowledge required
• Experience in customer support, banking, BPO, or NBFC sector will be preferred
• Ability to manage customers professionally and patiently

Experience

• Freshers and experienced candidates can apply
• Preferred experience: 6 months to 3 years

Salary

• Best in the industry + Incentives