Customer Service Executive

Muthoot Fincorp Limited; Chitrakoot; On-site; INR 240,000 - 420,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Customer Service Executive who will focus on delivering quality service and maintaining strong customer relations. The role emphasizes cross-selling financial products, driving referrals, and ensuring smooth branch operations through effective process adherence.

The ideal candidate is a graduate with freshers or up to 1 year in lending/financial services, capable of working with a digital mindset and strong communication in local language and English.

Qualifications

• Educational qualification—Graduate; freshers or up to 1 year in lending/financial services.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity to support branch profitability targets.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and drive referrals.
• Handle day-to-day transactions and valuables.
• Maintain data and records of daily transactions.
• Retain customers by contributing to financial well-being.

Skills

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate Experience – Freshers / 1 year experience in lending / financial services