Customer Service Executive

Muthoot Fincorp Limited; Chittoor; On-site; INR 250,000 - 400,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Customer Service Executive in Andhra Pradesh. The role focuses on delivering quality customer interactions, maintaining branch efficiency, and promoting financial products to customers and prospects.

Candidates should be graduates with freshers or up to 1 year lending/financial services experience, strong communication skills in local language and English, and a digital mindset to drive customer acquisition and retention.

Qualifications

• Strong focus on results and customer satisfaction.
• Excellent communication in local language and English.
• Ability to promote products and cross-sell effectively.
• Proficient in time management and daily data handling.

Responsibilities

• Ensure quality operations through process adherence and efficient branch functioning.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity to support branch profitability targets.
• Cross-sell and upsell products at every opportunity.
• Handle day-to-day transactions and maintain records.

Skills

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services