Customer Care Executive

Phox Health; Bengaluru; On-site; INR 420,000 - 540,000; Full time

Job summary

Phox Health in Bengaluru, India, is seeking a Customer Care Executive to deliver outstanding support to our US patients, pharmacies, healthcare providers, and delivery partners. You will handle inquiries, resolve issues, and ensure a seamless customer experience.

The role requires 1-3 years in US customer support or call center operations, strong English communication, problem-solving, and the ability to work rotating shifts including US business hours.

Qualifications

• 1-3 years of experience in US customer support, customer service, or call center operations is Mandatory
• Excellent verbal and written English communication skills
• Strong problem-solving and multitasking abilities
• Comfortable using CRM and customer support tools
• Proficiency in Microsoft Office or Google Workspace

Responsibilities

• Respond to customer inquiries via phone, email, chat, and SMS
• Resolve delivery, shipment, and service-related issues promptly
• Coordinate with Operations, Dispatch, and Driver teams
• Track and update support tickets until resolution
• Escalate critical issues to the appropriate teams
• Maintain accurate customer records and interaction logs
• Meet service level agreements (SLAs) and quality standards
• Identify opportunities to improve customer experience and processes

Skills

US customer support

Customer service

Call center operations

English communication

Problem-solving

Multitasking

CRM tools

Tools

CRM software

Microsoft Office

Google Workspace

Job description

We are looking for a Customer Care Executive to provide outstanding support to our US patients, pharmacies, healthcare providers, and delivery partners. You will handle customer inquiries, resolve issues, and ensure a seamless customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and SMS
• Resolve delivery, shipment, and service-related issues promptly
• Coordinate with Operations, Dispatch, and Driver teams
• Track and update support tickets until resolution
• Escalate critical issues to the appropriate teams
• Maintain accurate customer records and interaction logs
• Meet service level agreements (SLAs) and quality standards
• Identify opportunities to improve customer experience and processes

Requirements

• 1-3 years of experience in US customer support, customer service, or call center operations is Mandatory
• Excellent verbal and written English communication skills
• Strong problem-solving and multitasking abilities
• Comfortable using CRM and customer support tools
• Proficiency in Microsoft Office or Google Workspace
• Willingness to work rotational shifts, including US business hours

Preferred Background:

Healthcare, pharmacy, logistics, e-commerce.