Executive

Digitide Solutions Limited; Thane; On-site; INR 250,000 - 400,000; Full time

Job summary

Digitide Solutions Limited is seeking a Customer Care Executive in Thane, Maharashtra. You will be the first point of contact for customers, handling inquiries, concerns, and providing accurate information to support business growth.

You will work with the Collections team and collaborate with other departments to ensure a seamless customer experience, maintaining records and upholding data privacy and security policies. Shifts may include weekends.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Minimum 2 years of experience in a customer care or call center environment.
• Excellent communication skills, verbal and written.
• Proficiency in using computer systems and CRM software.
• Willingness to work in shifts, including weekends and holidays.

Responsibilities

• Respond to customer inquiries and complaints via phone, email, and chat with timely resolutions.
• Provide product and service information, guidance and recommendations.
• Maintain high customer satisfaction by listening to needs and concerns.
• Document and update customer records accurately.
• Collaborate with other departments to resolve complex issues and escalate when needed.
• Identify and report potential customer service issues or trends to management.
• Ensure compliance with data privacy and security policies.
• Maintain professional and courteous demeanor representing the brand.
• Participate in team meetings and training to stay updated.

Skills

Customer service

Communication

CRM

Multitasking

Problem solving

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Job description

Job Description

As a Customer Care Executive, you will be the first point of contact for our customers, handling their inquiries, concerns, and providing them with accurate information. Your role is crucial in maintaining positive customer relationships and driving business growth. You will be a key member of our Collections team, working closely with other departments to ensure a seamless customer experience.

Responsibilities

• Respond to customer inquiries and complaints via phone, email, and chat, ensuring timely and accurate resolutions.
• Provide product and service information to customers, offering guidance and recommendations.
• Maintain a high level of customer satisfaction by actively listening to their needs and concerns.
• Document and update customer records, ensuring accurate and up-to-date information.
• Collaborate with other departments to resolve complex customer issues and escalate when necessary.
• Identify and report any potential customer service issues or trends to the management team.
• Ensure compliance with company policies and procedures, especially regarding data privacy and security.
• Maintain a professional and courteous demeanor at all times, representing the company's brand and values.
• Participate in team meetings and training sessions to stay updated on company developments and best practices.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a related field.
• Minimum 2 years of experience in a customer care or call center environment.
• Excellent communication skills, both verbal and written, with the ability to adapt to different communication channels.
• Strong problem-solving and critical thinking abilities, with a customer‑centric approach.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Ability to work independently and manage multiple tasks simultaneously.
• A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
• Flexibility to work in shifts, including weekends and holidays, as per business needs.
• Strong work ethic and a commitment to continuous learning and professional development.

Job Info

• Job Identification 265449
• Job Category Customer Support/Operations | BPM