Customer Care Executive

Dermatouch; Ahmedabad District; On-site; INR 279,000 - 446,000; Full time

Job summary

Dermatouch in Ahmedabad seeks a customer support specialist to handle inquiries via calls, WhatsApp, and email with empathy and professionalism. You will resolve product usage, order, and payment issues while coordinating with logistics for dispatch and returns.

The role requires 1–3 years in a customer-facing capacity, strong English and Hindi communication, and the ability to work evenings or weekends if needed. CRM and Excel proficiency is preferred.

Qualifications

• Graduate or diploma holder with strong communication skills.
• 1–3 years in customer support or success, preferably in D2C or eCommerce.
• Fluent English and Hindi; regional languages a plus.

Responsibilities

• Handle inbound & outbound calls, WhatsApp, and emails professionally and empathetically.
• Address product usage, order status, returns, payments, and related queries.
• Coordinate with logistics and warehouse teams for dispatch and returns.
• Log customer feedback and escalate when needed.
• Maintain daily records of interactions using CRM or ticketing tools.
• Assist in RTO/replacement follow-ups, delivery concerns, and refunds.
• Educate customers about Dermatouch products and skincare routines.
• Ensure first-contact resolution and strive for CSAT improvements.

Skills

Excellent communication

Customer-centric mindset

Time management

Education

Graduate or Diploma in any discipline

Tools

CRM tools

Excel

WhatsApp Business

Email

Job description

• Handle inbound & outbound calls, WhatsApp, and emails professionally and empathetically
• Address customer queries related to product usage, order status, returns, payments, etc.
• Coordinate with logistics and warehouse teams for order dispatch, delivery, and returns
• Log customer feedback and escalat...
• Maintain daily records of interactions using CRM or ticketing tools
• Assist in RTO/replacement follow-ups, delivery concerns, and refund-related queries
• Educate customers about Dermatouch products and skincare routines
• Ensure first-contact resolution and drive customer satisfaction (CSAT)

Requirements

• Graduate or Diploma in any discipline
• 1–3 years of experience in a customer support/customer success role (D2C or eCommerce preferred)
• Excellent communication in English and Hindi (knowledge of regional languages is a plus)
• Ability to work in evening/night shifts and weekends (if required)
• Proficiency in handling CRM tools, Excel, WhatsApp Business, and Email
• Patience, problem-solving skills, and a customer-first mindset