Assistant - Customer Relations

HiLITE Group; Kozhikode district; On-site; INR 300,000 - 420,000; Full time

Job summary

HiLITE Group is seeking to strengthen customer relationships by developing and implementing effective strategies that enhance satisfaction. The role involves regular communication with customers, timely support via phone, email, or in-person, and close collaboration with internal teams to resolve complaints and concerns.

The position also requires analyzing customer feedback to drive process improvements and maintaining precise records of all interactions and transactions.

Responsibilities

• Develop and implement effective customer relationship strategies to enhance customer satisfaction.
• Build and maintain strong relationships with customers through regular communication and issue resolution.
• Provide timely and professional support to customers via phone, email, or in-person.
• Collaborate with internal teams to resolve customer complaints and concerns.
• Analyze customer feedback to identify areas for improvement and develop process enhancements.
• Maintain accurate records of customer interactions and transactions.

Job description

• Develop and implement effective customer relationship strategies to enhance customer satisfaction.
• Build and maintain strong relationships with customers through regular communication and issue resolution.
• Provide timely and professional support to customers via phone, email, or in-person.
• Collaborate with internal teams to resolve customer complaints and concerns.
• Analyze customer feedback to identify areas for improvement and develop process enhancements.
• Maintain accurate records of customer interactions and transactions.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.