Customer Care Associate

Kabalikrut Group; Mohali; On-site; INR 300,000 - 450,000; Full time

Job summary

Kabalikrut Group in Mohali, India is seeking a customer service professional to handle inquiries via calls and chat, resolve issues promptly, and maintain customer records. The role emphasizes ensuring customer satisfaction through accurate information and proactive follow-ups.

You will collaborate with internal teams, upsell where appropriate, and maintain in-depth product knowledge to support customers effectively in a fast-paced environment.

Qualifications

• Strong communication and active listening skills
• Experience in customer service or support roles
• Proficiency in handling calls and chat conversations
• Good record-keeping and data entry accuracy
• Collaborative and cross-team coordination abilities
• Upselling or cross-selling aptitude based on customer needs

Responsibilities

• Handle customers queries via calls or chat, ensure customer satisfaction by resolving issues promptly, maintain and update customer records as required.
• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide accurate information about products or services to customers.
• Build strong relationships with customers through regular follow-ups and proactive issue resolution.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively support customers.
• Identify opportunities to upsell or cross-sell products or services based on customer needs.

Job description

Roles and Responsibility

• Handle customers queries via calls or chat/ensure customer satisfaction by resolving issues promptly/Maintain and update customer recordsvas required.
• Respond to customer inquiries and resolve issues professionallyand courteously.
• Provide accurate information about products or services tocustomers.
• Build strong relationships with customers through regularfollow-ups and proactive issue resolution.
• Collaborate with internal teams to resolve complex customercomplaints.
• Maintain high product knowledge to effectively supportcustomers.
• Identify opportunities to upsell or cross-sell products orservices based on customer needs.