Customer Accounts Representative

Mouser Electronics; Bengaluru; On-site; INR 400,000 - 800,000; Full time

Job summary

Mouser Electronics in Bengaluru is looking for a finance professional to manage credit operations. Responsibilities include performing order releases, conducting credit investigations, and resolving account discrepancies while maintaining communication with customers.

The ideal candidate must have a Bachelor's degree in accounts or Finance and demonstrate effective time management and communication skills in English.

Qualifications

• Bachelor's degree in accounts or Finance.

Responsibilities

• Performs credit investigations and account setups.
• Processes customer orders through credit processes.
• Communicates to resolve account issues and discrepancies.

Job description

Responsibilities

• Performs order releases, new account set ups, credit investigations, and collection contacts. Provides credit information to customers within specified deadlines.
• Provides company credit services via telephone, internet, email, mail, and fax. Meets specified credit department objectives.
• Process credit applications requests from customers, perform credit search, offer customers with credit term and limit according to policy and procedure.
• Communicates with customers and other departments within Mouser to resolve account issues, pending orders, invoice discrepancies and customer accounts reconciliations.
• Processes Service Orders
• Submit EDI and portal invoices to customers designated paths.
• Determines customer needs and plans. Makes suggestions and pursues customer accounts possibilities beyond customer-initiated requests.
• Processes customer orders through credit processes to meet customer requirements, verifies customer orders are processed through credit correctly.
• Works effectively with customers to collect outstanding accounts and communicates with appropriate personnel regarding potential and existing problem accounts.
• Possesses familiar with working knowledge of company policies, procedures, and systems.
• Understands and correctly works with multiple currencies.
• Ability to spend most of the time on the phone collecting past due invoices.
• Ability to clear the credit on accounts.
• Recommends accounts for Final Demand Letter and Referrals.
• Assist demonstration of daily work to new member during training.
• Responds effectively to very demanding inquiries and complaints.
• Demonstrates effective time management skills.
• Well organized and able to prioritize and manage multiple tasks.
• Supports and participates in company total quality process.
• Professional verbal and written communication skills in English and Native language.

Qualifications

• Bachelors degree in accounts / Finance.