Credit Controller

Jobtailor; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Jobtailor in Mumbai is seeking an Accounts Receivable specialist to manage collections, resolve billing disputes, and ensure timely cash collection from large international clients. You will collaborate with Finance, Sales and Operations to maintain strong client relationships and achieve overdue reductions.

Ideal candidates have 2–4 years in accounts receivable, expertise in Excel, and a track record of meeting performance targets while working independently in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent experience in finance, accounting or related field.
• 2-4 years of experience in accounts receivable or related field.
• Financial services proven experience desired.

Responsibilities

• Initiate contact with customers to collect cash on unpaid invoices.
• Build trust with customers and advocate when issues are raised.
• Meet key performance targets and operational objectives.
• Ensure adherence to the business engagement model and record comments/tasks in the collections system.
• Liaise with Finance, Sales and Operations to resolve disputes and queries.
• Perform cash reconciliations and research unallocated payments.
• Handle breach of contract and disconnection processes when needed.
• Take ownership of actions from debt and provision meetings.
• Identify accounts needing special attention and act to resolve issues.

Skills

English proficiency

Independent work

Customer service

Accounts receivable

Billing issue resolution

Pressure handling

Attention to detail

Excel

Interpersonal skills

Education

Bachelor’s degree in finance/accounting

Tools

Microsoft Excel

Microsoft Office

Job description

Responsibilities

• Initiate contact with customers to collect cash on unpaid invoices.
• Build trust and confidence with customers, acting as their advocate when issues are raised.
• Meet key performance targets and operational objectives.
• Ensure adherence to the business engagement model, following touch point guidelines and making sure comments and tasks are accurately recorded in the collections' system.
• Liaise with internal and external individuals to resolve billing disputes and queries.
• Form relationships with key collaborators in Finance, Sales and Operations.
• Perform cash reconciliations and research of unallocated and unidentified payments.
• Handle the breach of contract and disconnection process when payments cannot be collected.
• Take ownership of actions from debt and provision meetings.
• Identify accounts that require special attention and act with vitality to resolve issues.

Requirements

• Excellent ability to speak and write in English.
• Highly motivated, task oriented and able to work independently in a fast-paced environment.
• Proven customer service experience, ideally working with large international clients.
• Demonstrated success handling accounts receivable and resolving billing issues.
• Ability to work under pressure and driven to achieve targets.
• Excellent interpersonal skills with high attention to detail and proven track record to set and handle multiple priorities.
• Ability to drive performance and ensure results delivery.
• Knowledge of Microsoft Office with strong skills in excel.
• 2-4 years of experience in accounts receivable or related field
• Bachelor’s degree or equivalent experience in finance, accounting or related field
• Financial services proven experience desired

Hard Skills

• Accounts Receivable
• Cash Reconciliation
• Billing Dispute Resolution
• Performance Target Achievement
• Financial Analysis

Soft Skills

• Excellent Interpersonal Skills
• Attention to Detail
• Task Oriented
• Ability to Work Independently
• Ability to Work Under Pressure