Senior Manager Revenue Assurance

Delhivery; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Delhivery in Bengaluru is seeking a Credit Control Specialist to manage accounts receivable, contact customers, and ensure timely payments.

You will implement collection strategies, assess creditworthiness, maintain records, and collaborate with sales and shipping teams to resolve billing issues.

Strong Excel skills, negotiation abilities, and attention to detail are essential; a degree in finance/accounting is preferred.

Qualifications

• Master's or Bachelor's degree in finance, accounting, or related field is preferred.
• Proven experience in credit control, collections, or similar role.
• Strong knowledge of credit control principles, collections practices, and applicable laws.

Responsibilities

• Initiate contact with customers via phone, email, or letters to ensure timely payment of invoices.
• Implement collection strategies and follow-up procedures to minimize delinquent accounts.
• Negotiate payment arrangements and establish suitable payment plans with customers in financial difficulty.
• Monitor customer accounts and maintain accurate records of collection activities.
• Perform regular account reconciliations to ensure accurate tracking of outstanding balances.
• Investigate and resolve discrepancies or disputes raised by customers relating to invoices or payments.
• Collaborate with internal departments (sales, customer service, Shipment team) to resolve billing or delivery issues impacting timely payment.
• Prepare & analyze monthly MIS of Revenue (Billed & unbilled), provisions and Debtors; ensure ledger reconciliation for top clients.
• Report numbers to senior management; manage multiple priorities with effective communication.

Skills

Negotiation

Interpersonal skills

Analytical thinking

Problem-solving

Organizational skills

Communication skills

Education

Master's or Bachelor's degree in Finance/Accounting

Tools

Excel

Job description

• Initiate contact with customers via phone calls, emails, or letters to ensure timely payment of outstanding invoices.
• Implement collection strategies and follow-up procedures to minimize delinquent accounts.
• Negotiate payment arrangements and establish suitable payment plans with customers who are experiencing financial difficulties.
• Monitor customer accounts and maintain accurate records of collection activities, including payment promises and disputes.
• Perform regular account reconciliations to ensure accurate tracking of outstanding balances.
• Investigate and resolve discrepancies or disputes raised by customers related to their invoices or payments.
• Collaborate with internal departments (e.g., sales, customer service, Shipment team ) to resolve any billing or delivery issues that may impact timely payment.

3. Credit Assessment:

• Evaluate creditworthiness of new and existing customers by analyzing financial statements, credit reports, and payment histories.
• Review and update credit limits for customers based on their payment behavior and creditworthiness.
• Recommend appropriate credit terms and conditions for new customers or changes to existing customers' credit terms.

4. Reporting and Analysis:

• Preparation & analysis of monthly MIS of Revenue (Billed & unbilled), provisions and Debtors.
• Ensure periodic ledger reconciliation of the top clients.
• Reporting numbers to senior management

5. Stakeholder Management

Person Specifications/ Skillsets:

• Master/ Bachelor's degree in finance, accounting, or a related field (preferred).
• Proven experience in credit control, collections, or a similar role.
• Strong knowledge of credit control principles, collections practices, and relevant laws/regulations.
• Excellent negotiation and interpersonal skills with the ability to handle difficult conversations tactfully.
• Proficient in using Excel for data analysis.
• Detail-oriented with strong analytical and problem-solving abilities.
• Exceptional organizational skills and ability to manage multiple priorities.
• Effective communication skills, both written and verbal.