Customer Service Representative

Mouser; Gurugram District; On-site; INR 300,000 - 550,000; Full time

Job summary

Mouser is seeking a Customer Service Representative located in Gurugram, Haryana, India, to provide an exceptional customer experience aligned with company values. The role involves processing customer requests accurately, responding to queries, and ensuring customer satisfaction through proactive communication and support.

A Bachelor's degree is required, along with strong time management and communication skills. This position promotes a standard of service excellence and offers the opportunity to work with diverse customer needs.

Qualifications

• Excellent verbal and written communication skills in the local language.
• Familiar with processing customer requests including orders and returns.
• Ability to meet daily productivity objectives.

Responsibilities

• Provide optimal customer experience exhibiting company values.
• Process various types of customer requests accurately.
• Research and expedite customer requests.

Skills

Customer experience

Time management

Effective communication

Multi-currency transaction handling

Education

Bachelor’s degree

Job description

• Provides optimal customer experience, exhibiting Mouser values to each customer.
• Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
• Determines customer expectations and provides options to meet their needs.
• Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
• Follows up with customers to ensure on going customer satisfaction.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Researches and expedites customer requests.
• Monitors and ensures delivery date and product quality to meet customer requirements.
• Provides price and delivery quotes to customer within company specified deadlines.
• Understands and can correctly work with multiple currencies and other requirements about processing international orders.
• Effective time management and planning/organizing skills.
• Provides Chat support as required, local language plus other required languages.
• Supports and participates in the company's total quality and customer service expectations.
• Professional verbal and written communication in local language (minimum), including in a telephone environment.
• Successful completion of Customer Service Representative I Professional Progression Plan.
• Consistently meets or exceeds Customer Service Representative II performance metric requirements.
• Bachelor’s degree.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.