Process Associate

Lowe's; Bengaluru; Hybrid; INR 400,000 - 600,000; Full time

Benefits offered by this job

Cab service provided

Job summary

Lowe's is seeking a Collections Rep in Bengaluru to manage accounts receivable, contact customers with overdue payments, and negotiate payment agreements. The ideal candidate will have 1-3 years of experience in Order-to-Cash with strong communication skills.

You will execute strategic objectives, assist in resolving payment disputes, and work collaboratively within a dynamic team. Candidates must have a Bachelor's or Post Graduate Degree and be able to work night shifts, with cab service provided.

Qualifications

• 1-3 years experience in Order-to-Cash with Collections experience.
• Understanding of the payment dispute processes and customer credit evaluation.
• Strong communication skills with other teams.

Responsibilities

• Manage a specific portfolio of accounts.
• Contact customers with overdue accounts.
• Initiate dispute processes on invoices.

Skills

Understanding of O2C processes

Experience with collection and AR management

Ability to work night shift

Education

Bachelor's Degree / Post Graduate Degree

Tools

Cforia

BillTrust

High Radius

Lien Track

Levelset

Job description

About the Team

The Order-to-Cash (O2C) Credit & Collections team plays a critical role in managing the company's cash flow and minimizing credit loss risk. The team is responsible for evaluating customer creditworthiness, monitoring accounts receivable, resolving payment disputes, and driving timely collections while maintaining strong customer relationships. Working closely with Sales, Customer Service, Finance, and Operations, the team ensures efficient cash application, dispute resolution, and adherence to company credit policies. Our focus is on improving working capital, reducing bad debt exposure, and delivering an excellent customer experience throughout the receivables lifecycle.

Job Summary

Executing direction from leadership, delivering results that align with strategic objectives, communicating critical information to other teams, managing vendor relationships, developing processes that align to organizational goals, and specific technical skills required for managing a process. Collection rep is who can help us achieve our company financial goals. The Collections rep will be responsible for reviewing each account to determine the best way to approach the client, and then executing their plan to bring in the maximum amount of revenue. The ideal candidate for this position is able to work as part of a dynamic team, and able to work in an environment where work assignments change frequently.

Core Responsibilities

• Manage a specific portfolio of accounts
• Maintain records of contacts and attempted contacts with delinquent accounts as well as records of any payments collected.
• Contact customers with overdue accounts
• Initiate the dispute process on disputed invoices, or misapplications
• Perform credit limit reviews within their designated level of authority
• Negotiate payment agreements within their designated level of authority
• Make judgment decisions regarding the status of a customer account based on thorough analysis of the customer’s purchases, payments, history, ability to pay and our business strategy.
• Maintain strong communication with Outside Sales Representatives, Customer Service and Leadership
• Release orders
• Soft collections
• Assist with special projects as requested

Years of Experience

1-3 Years in O2C with Collections experience must

Education Qualification & Certifications

Required Minimum Qualifications: Bachelors Degree / Post Graduate Degree

Primary Skills (must have)

• Understanding of O2C processes
• Experience with collection and AR management
• Must be able to work in night shift
  • Standard: 6:30 PM – 3:30 AM
  • Daylight Saving: 7:30 PM – 4:30 AM
  • Cab service will be provided

Secondary Skills (desired)

• Excellent understanding of the order to cash process(Account set up, Credit, collection and cash application process.
• Software programs: Cforia, BillTrust, High Radius, Lien Track or Levelset -Understanding of these order to cash tools will be a plus