Customer Account Manager - BFSI

Greytip Software Private Limited; Mumbai, Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Greytip Software Private Limited in Mumbai seeks a results-driven Customer Account Manager to manage strategic BFSI accounts, focusing on cybersecurity offerings and regulatory alignment with RBI, PCI-DSS, ISO 27001.

You will build account plans, drive revenue growth, identify cross-sell opportunities, and lead deal cycles from discovery to closure, while maintaining strong executive relationships with CIOs, CISOs, and risk heads.

Qualifications

• 5–10 years of account management / sales experience within cybersecurity or IT services.
• Strong BFSI client experience and understanding of regulatory requirements.

Responsibilities

• Manage a portfolio of BFSI clients as the primary contact.
• Develop and execute account plans to drive revenue growth.
• Identify cross-sell and up-sell opportunities for cybersecurity solutions and services.
• Lead deal cycles from opportunity identification to closure.
• Negotiate contracts, renewals, and service agreements.
• Conduct regular business reviews and strategic planning sessions with clients.

Skills

Account management

Relationship management

Cybersecurity knowledge

BFSI domain knowledge

Negotiation

Education

Bachelor's degree in engineering, IT, Cybersecurity, or related field

Job description

Job Title: Customer Account Manager – (BFSI)

Experience: 5–10 years

Industry: Cybersecurity / BFSI (Banking, Financial Services, Insurance)

Role Overview

We are seeking a results-driven Customer Account Manager to manage and grow strategic accounts within the BFSI sector. The ideal candidate will have a strong understanding of cybersecurity solutions and regulatory requirements in banking and financial services, combined with excellent relationship management and business

Key Responsibilities

Account Management & Growth

• Manage a portfolio of BFSI clients, acting as the primary point of contact.
• Develop and execute account plans to drive revenue growth and customer
• Identify cross-sell and up-sell opportunities for cybersecurity solutions and
• services.

Client Relationship Management

• Build and maintain strong relationships with key stakeholders (CIOs, CISOs, Risk
• & Compliance Heads).
• Ensure high customer satisfaction through proactive engagement and issue
• Conduct regular business reviews and strategic planning sessions with clients.

Cybersecurity Advisory

• Understand client security posture and recommend appropriate solutions (e.g.,
• Align offerings with regulatory frameworks such as RBI guidelines, PCI-DSS, ISO
• 27001, and other BFSI compliance standards.
• Collaborate with pre-sales and technical teams to design tailored solutions.
• Own revenue targets and pipeline for assigned accounts.
• Lead deal cycles from opportunity identification to closure.
• Negotiate contracts, renewals, and service agreements.

Stakeholder Collaboration

• Work closely with internal teams (sales, pre-sales, delivery, product, and
• Ensure seamless delivery of cybersecurity projects and services.

Required Skills & Qualifications

Education

• Bachelor’s degree in engineering, IT, Cybersecurity, or related field

Experience

• 5–10 years in account management / sales within cybersecurity or IT services
• Strong experience working with BFSI clients

Core Skills

• Deep understanding of cybersecurity solutions and threat landscape
• Knowledge of BFSI regulations and compliance requirements
• Strong communication, negotiation, and presentation skills
• Proven track record of achieving revenue targets
• Ability to manage complex enterprise account