CRM Specialist

Chaosology; Tirunelveli; On-site; INR 300,000 - 420,000; Full time

Job summary

Chaosology in Tirunelveli, Tamil Nadu seeks a CRM Specialist to manage and optimize the company’s CRM system across sales, marketing, and support teams. You will handle system configuration, data governance, reporting, and user training to drive better business outcomes.

The role covers dashboards, automations, integrations, and ensuring data privacy compliance while supporting marketing campaigns and lead management. Freshers with strong CRM knowledge are welcome to apply.

Qualifications

• Bachelors degree in Computer Science, IT, Business Admin, or related field.
• 1 year or less experience as CRM Administrator/Specialist; freshers with CRM knowledge welcome.
• Experience with CRM platforms, data management, and reporting is required.

Responsibilities

• Manage day-to-day CRM administration including users and permissions.
• Customize dashboards, workflows, fields, automations and reports.
• Ensure data accuracy, integrity and security.
• Troubleshoot CRM issues and coordinate with vendors/tech teams.
• Provide training and support to CRM users across departments.
• Generate sales/marketing/customer experience reports regularly.
• Assist in CRM integrations with tools like email and payments.
• Monitor performance and suggest usability improvements.
• Support marketing and sales with segmentation and lead management.
• Ensure data privacy compliance.

Skills

CRM platforms

Data management

Workflow automation

Reporting

APIs & integrations

Troubleshooting

Training & support

Education

Bachelor's degree in CS/IT/Business Admin

Tools

Zoho CRM

Salesforce

HubSpot

Job description

Job Title

CRM Specialist

Job Summary

The CRM Administrator/Specialist will be responsible for managing, customizing, and optimizing the companys CRM system to ensure smooth operations across sales, marketing, and customer support teams. The role involves system configuration, data management, user support, reporting, and helping the organization leverage the CRM for better business outcomes.

Responsibilities

• Manage day-to-day administration of the CRM system, including user setup, roles, permissions, and data updates.
• Customize CRM dashboards, workflows, fields, automations, and reports as per business needs.
• Ensure accuracy, integrity, and security of customer data.
• Troubleshoot CRM issues and coordinate with vendors or tech teams for resolution.
• Provide training, guidance, and support to CRM users across departments.
• Generate sales, marketing, and customer experience reports on a regular basis.
• Assist in CRM integrations with other tools (email, payment gateways, telephony, etc.).
• Monitor system performance and suggest improvements for usability and efficiency.
• Support marketing and sales teams with segmentation, campaign lists, and lead management.
• Ensure compliance with data privacy and security policies.

Requirements

Education Experience

• Bachelors degree in Computer Science, Information Technology, Business Administration, or related field.
• 13 years of experience as a CRM Administrator/Specialist (Freshers with strong CRM knowledge can also be considered).

Skills

• Strong knowledge of CRM platforms (e.g., Zoho, Salesforce, HubSpot, Freshsales, or similar).
• Good understanding of workflow automation, data management, and system configuration.
• Ability to analyze data and generate meaningful insights/reports.
• Basic understanding of APIs and integrations (preferred).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and training skills.
• Attention to detail and ability to work independently.

Preferred Attributes

• Experience working with sales and marketing teams.
• Knowledge of customer lifecycle, lead scoring, segmentation, and analytics.
• Ability to manage multiple tasks and meet deadlines.

Location

Tirunelveli, Tamil Nadu, India

Job Type

Full time

Experience

0-1 year