Customer Relationship Management Specialist

Sahir Web Solutions; Chandigarh; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading IT service provider in Chandigarh is looking for an entry-level Customer Relationship Management Specialist. The role focuses on enhancing customer relationships and engagement strategies while analyzing customer data to identify business opportunities. Candidates should possess CRM skills, strong communication abilities, and a bachelor's degree in Business Administration or Marketing. This full-time position offers the opportunity to work in a collaborative environment, driving improvement in client satisfaction and project outcomes.

Qualifications

• Strong skills in CRM tools and techniques are essential.
• Excellent communication and interpersonal skills required.
• Proficiency in sales and business development strategies is necessary.
• Good analytical skills for reviewing data and identifying opportunities.
• Experience with project management for effective client initiatives is needed.
• Familiarity with platforms like Zoho, Hubspot, or Salesforce is important.
• Prior experience in real estate is preferred.
• Ability to work collaboratively in a fast-paced environment.
• Relevant certifications in CRM can be beneficial.

Responsibilities

• Manage and enhance customer relationships effectively.
• Develop strategies for customer engagement and satisfaction.
• Analyze customer data to identify business opportunities.
• Collaborate with sales and project management teams.
• Optimize CRM systems for improved client interaction.

Skills

Customer Relationship Management tools

Excellent Communication

Sales strategies

Analytical Skills

Project Management

Collaboration in team environments

Experience with Zoho, Hubspot, Salesforce

Experience in Real Estate

Relevant certifications

Education

Bachelor's degree in Business Administration, Marketing, or related field

Job description

Customer Relationship Management Specialist

Sahir Web Solutions (SWS), established in 2014 as the IT division of Elvek Technologies, is a leader in IT innovation and offshoring solutions. SWS excels in offering custom solutions across IT and key business domains to help businesses scale effectively and efficiently. With expertise in web design, development, digital marketing, mobile app development, and IoT solutions, the company delivers high-quality, tailored services. Known for strategic thinking, creativity, and a results-driven approach, SWS has earned the trust of its clients worldwide. Located in Chandigarh, India, SWS is committed to driving innovation and delivering excellence.

Role Description

This is a full-time, on-site role for a Customer Relationship Management Specialist, located in Chandigarh, India. The role involves managing and enhancing customer relationships, developing strategies for customer engagement, and driving client satisfaction. The specialist will also be responsible for analyzing customer data to identify business opportunities, collaborating with sales and project management teams, and optimizing CRM systems for effective operations and improved client interaction.

Qualifications

• Strong skills in Customer Relationship Management (CRM) tools and techniques
• Excellent Communication and interpersonal skills
• Proficiency in Sales and business development strategies
• Analytical Skills for reviewing data and identifying opportunitiesExperience in Project Management to coordinate and manage client initiatives
• Experience with CRMs like Zoho, Hubspot and Salesforce etc.
• Prior experience in Real Estate
• Ability to work collaboratively in a team-oriented, fast-paced environment
• Relevant certifications in CRM or related areas are a plus
• Bachelor's degree in Business Administration, Marketing, or a related field

Seniority level

• Entry level

Employment type

• Other

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