Manager CRM - Full Time

Bright Consultants; Chennai District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Bright Consultants, Sipcot Siruseri, Chennai District, is seeking a Manager CRM to drive post-sales customer relationships within Sales & Marketing. The role requires coordinating with multiple internal teams and maintaining CRM records, ensuring timely updates and service quality.

The candidate should have 8–12 years of CRM experience, a Graduate degree in Computers, and fluency in English and Tamil. This is a full-time, on-site position based at Sipcot Siruseri.

Qualifications

• 8–12 years of experience in CRM management.
• Graduate degree in Computers or related field.
• Experience in post-sales customer relationship activities.
• Experience coordinating with Sales, Accounts, Legal, Projects and Facility teams.

Responsibilities

• Manage customer relationship activities post-sales.
• Handle customer queries, complaints and requests.
• Coordinate with Sales, Accounts, Legal, Projects and Facility teams.
• Maintain customer database and CRM records.
• Prepare MIS reports and handle customer escalations.

Skills

Communication skills

Interpersonal skills

CRM software

MS Office

Excel

Problem-solving

Tamil language

Education

Graduate (B.Tech/B.E : Computers)

Tools

CRM software

MS Excel

MS Office

Job description

Position: CRMDepartment: Sales & MarketingLocation: Sipcot (Siruseri)Experience- 8+yearsSalary: 9-12 LPAKey Responsibilities:Manage customer relationship activities post-sales.Handle customer queries, complaints and requests.Coordinate with Sales, Accounts, Legal, Projects and Facility teams.Handle documentation, agreement processing, collections and possession formalities.Maintain regular communication with customers regarding payments, project updates and possession.Maintain customer database and CRM records.Prepare MIS reports and handle customer escalations.Required Skills:Strong communication and interpersonal skills.Good coordination and problem-solving abilities.Proficiency in MS Office, Excel and CRM software.Strong customer-handling and follow-up skills.Should be fluent in English & Tamil.

• Experience

  8 - 12 Years

• No. of Openings

  1

• Education

  Graduate (B.Tech/B.E : Computers, Other)

• Role

  Manager CRM

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Sipcot Siruseri