Junior CRM & Integration Associate

Destiny Sscience; New Delhi; On-site; INR 600,000 - 800,000; Full time

Job summary

Destiny Sscience is seeking a technically skilled CRM Executive in Delhi to configure and maintain our CRM, build integrations, and support sales and customer communications for courses, webinars, reports, consultations, and offline events.

You will configure modules, pipelines, and dashboards, integrate inquiries via APIs/webhooks, and ensure duplicate prevention with robust data mapping. You will also coordinate telephony integrations and automate workflows across the customer journey.

Qualifications

• Hands-on experience configuring or customizing a CRM platform.
• Experience reading API documentation and troubleshooting integrations.

Responsibilities

• Configure CRM modules, fields, pipelines, workflows, permissions and dashboards.
• Integrate website enquiries, Meta lead forms, WhatsApp and TagMango with CRM via APIs/webhooks.
• Implement customer identification and duplicate prevention using mobile numbers and emails.
• Build and maintain dialer integrations (e.g., Ozonetel, Exotel, Ameyo) and auto-dialer setups.
• Capture call times, duration, agent, status and recording links in CRM records.
• Implement follow-up and reactivation workflows for old customers.
• Write/modify scripts and custom functions for CRM automation.
• Troubleshoot API failures, mappings, and call-log sync issues.
• Investigate telephony issues and coordinate with dialer providers for resolution.

Skills

CRM configuration

REST APIs

Data mapping

Workflow automation

Troubleshooting

Reading API docs

Tools

Zapier

Make

n8n

Pabbly

Exotel/Ameyo/Ozonetel integration

Job description

Experience: 1–2 years of relevant hands-on experience

About the Role

We are looking for a technically skilled executive to configure and maintain our CRM, build integrations, and support sales and customer communication workflows across courses, webinars, reports, consultations, and offline events.

Key Responsibilities

• Configure CRM modules, fields, pipelines, workflows, assignment rules, permissions, and dashboards.
• Integrate website enquiries, Meta lead forms, WhatsApp platforms, and TagMango with CRM using APIs and webhooks.
• Implement customer identification and duplicate prevention using mobile numbers, email addresses, and relevant unique IDs.
• Build and maintain integrations with dialers such as Ozonetel, Exotel, and Ameyo, including auto-dialer campaign configuration.
• Capture call start and end times, duration, agent, status, and recording links against the correct CRM record.
• Implement follow-up and old-customer reactivation workflows.
• Write and modify scripts and custom functions for CRM automation.
• Troubleshoot API failures, missing records, incorrect mappings, and call-log synchronization issues.
• Investigate telephony issues and coordinate with dialer providers for resolution.
• Test implementations, maintain documentation, and support internal users.

Required Skills

• Hands-on experience implementing or customizing a CRM platform.
• Practical knowledge of REST APIs, webhooks, JSON, authentication, and integrations.
• Understanding of data mapping, customer matching, duplicate prevention, and synchronization.
• Experience building CRM workflows, reports, and dashboards.
• Ability to read API documentation and troubleshoot technical issues.

Preferred Experience

• CRM integration with dialers such as Ozonetel, Exotel, or Ameyo.
• Auto-dialer configuration and call-recording synchronization.
• Meta Lead Ads, WhatsApp API platforms, and TagMango integrations.
• Automation platforms such as Pabbly, Zapier, Make, or n8n.