CRM Senior Service Executive

Shree Hr Consultancy Services; Ranchi; On-site; INR 250,000 - 400,000; Full time

Job summary

Shree Hr Consultancy Services in Ranchi, Jharkhand, India, is seeking a qualified candidate to manage customer relationships and coordinate service activities at a Mahindra automobile showroom.

The role requires strong automobile industry experience, customer follow-up, effective service coordination, complaint handling, and excellent MS Excel skills; you will maintain customer records, track service-related activities, and contribute to customer satisfaction objectives.

Qualifications

• The candidate must have automobile-industry experience.
• Strong follow-up and service coordination skills.
• Proficient in MS Excel.

Responsibilities

• Manage customer relationship and service coordination activities at a Mahindra automobile showroom
• Track service-related activities and maintain customer records
• Ensure customer satisfaction and handle complaints

Skills

Customer relationship management

Communication

Follow-up

Tools

MS Excel

Job description

• Manage customer relationship and service coordination activities at a Mahindra automobile showroom
• The role requires strong automobile-industry experience, customer follow-up, service coordination, complaint handling and excellent MS Excel skills
• The candidate will maintain customer records, track service-related activities and support customer satisfaction