Customer Success Representative - German Language

izmo ltd; Bengaluru South; On-site; INR 600,000 - 1,200,000; Full time

Job summary

izmo ltd in Bangalore, India is seeking a Customer Success Representative (German language) to support our Germany-based website clients. You will be the primary contact, ensuring smooth day-to-day support and coordinating with internal teams to deliver digital campaigns and website updates.

The ideal candidate has 3–5 years of experience, fluency in German and strong English communication, plus knowledge of SEO, digital marketing, or website management.

Qualifications

• Bachelor's degree or an equivalent qualification.
• Fluent in German (written and spoken) with strong English communication.
• Knowledge of SEO, Digital Marketing, or Website Management is a plus.
• Excellent communication, interpersonal, and presentation skills.
• Strong organizational and multitasking abilities with the capability to manage multiple requests.

Responsibilities

• Provide day-to-day support to website clients by resolving queries and coordinating issue resolution.
• Proactively engage with customers to finalize banners, campaigns, content updates, and other digital initiatives.
• Coordinate with internal delivery, design, and technical teams to ensure timely deployment of digital assets.
• Build and maintain strong customer relationships through regular communication and follow-ups.
• Monitor activities to ensure deliverables are completed within agreed timelines.
• Maintain accurate records of customer interactions, requests, and project updates.

Skills

Fluent German

English communication

SEO knowledge

Digital marketing

Website management

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

Job description

Job Title: Customer Success Representative - German Language

Location: Bangalore, India

Experience: 3 to 5 years

Role Overview

We are looking for a customer-focused and proactive Customer Success Representative (German Language) to support our Germany-based website clients. The ideal candidate will serve as the primary point of contact for customers, ensuring seamless day-to-day support while coordinating with internal teams to deliver successful digital campaigns and website updates.

Key Responsibilities

• Provide day-to-day support to website clients by resolving queries, coordinating issue resolution, and ensuring a high level of customer satisfaction.
• Proactively engage with customers as per the monthly engagement plan to finalize website banners, promotional campaigns, content updates, and other digital initiatives.
• Coordinate with the internal delivery, design, and technical teams to ensure timely development and deployment of digital assets.
• Build and maintain strong customer relationships through regular communication and follow-ups.
• Monitor ongoing activities to ensure deliverables are completed within agreed timelines.
• Maintain accurate records of customer interactions, requests, and project updates.
  
  

Qualifications & Experience

• Bachelor's degree or an equivalent qualification.
• Fluent in German (written and spoken) with strong communication skills in English.
• Knowledge of SEO, Digital Marketing, or Website Management will be an added advantage.
• Excellent communication, interpersonal, and presentation skills.
• Strong organizational and multitasking abilities with the capability to manage multiple customer requests simultaneously.
• Self-motivated, customer-oriented, and willing to learn new technologies and business processes.
  
  

Preferred Skills

• Customer-centric mindset with excellent problem-solving abilities.
• Ability to collaborate effectively with cross-functional teams.
• Strong attention to detail and ability to work in a fast-paced environment.
• Proficiency in Microsoft Office or Google Workspace.