Customer Success Representative - Portuguese Language

izmo ltd; Bengaluru South; On-site; INR 400,000 - 560,000; Full time

Job summary

Izmo Ltd in Bengaluru (JP Nagar) is seeking a Portuguese-speaking Customer Success Representative to support our website clients and coordinate with design, delivery, and tech teams. You will manage daily queries and ensure campaigns and website updates are delivered smoothly.

Ideal candidates will be fluent in Portuguese with strong English, have 2–5 years of experience, and possess excellent communication and multitasking abilities to maintain high customer satisfaction and timely project

Qualifications

• Bachelor's degree or equivalent.
• Fluent in Portuguese (written and spoken) with strong English communication.
• Knowledge of SEO, Digital Marketing, or Website Management is a plus.
• Excellent communication, interpersonal, and presentation skills.
• Strong organizational and multitasking abilities to handle multiple requests.

Responsibilities

• Provide day-to-day support to website clients by resolving queries and coordinating issue resolution.
• Engage with customers to finalize banners, campaigns, content updates, and other digital initiatives.
• Coordinate with internal delivery, design, and technical teams for timely asset deployment.
• Build and maintain strong customer relationships through regular communication.
• Monitor activities to ensure deliverables meet agreed timelines.
• Maintain accurate records of customer interactions and project updates.

Skills

Portuguese language proficiency

English communication

Customer support

Website management

SEO knowledge

MS Office / Google Workspace

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

Job description

Job Title: Customer Success Representative - Portuguese Language

Location: JP Nagar, Bangalore

Work Mode: Work From Office (Mon-Fri)

Experience: 2 to 5 years

Role Overview

We are looking for a customer-focused and proactive Customer Success Representative (Portuguese Language) to support our based website clients. The ideal candidate will serve as the primary point of contact for customers, ensuring seamless day-to-day support while coordinating with internal teams to deliver successful digital campaigns and website updates.

Key Responsibilities

• Provide day-to-day support to website clients by resolving queries, coordinating issue resolution, and ensuring a high level of customer satisfaction.
• Proactively engage with customers as per the monthly engagement plan to finalize website banners, promotional campaigns, content updates, and other digital initiatives.
• Coordinate with the internal delivery, design, and technical teams to ensure timely development and deployment of digital assets.
• Build and maintain strong customer relationships through regular communication and follow-ups.
• Monitor ongoing activities to ensure deliverables are completed within agreed timelines.
• Maintain accurate records of customer interactions, requests, and project updates.

Qualifications & Experience

• Bachelor's degree or an equivalent qualification.
• Fluent in Portuguese (written and spoken) with strong communication skills in English.
• Knowledge of SEO, Digital Marketing, or Website Management will be an added advantage.
• Excellent communication, interpersonal, and presentation skills.
• Strong organizational and multitasking abilities with the capability to manage multiple customer requests simultaneously.
• Self-motivated, customer-oriented, and willing to learn new technologies and business processes.

Preferred Skills

• Customer-centric mindset with excellent problem-solving abilities.
• Ability to collaborate effectively with cross-functional teams.
• Strong attention to detail and ability to work in a fast-paced environment.
• Proficiency in Microsoft Office or Google Workspace.