CRM Implementation Specialist

Superleap; Bengaluru; On-site; INR 500,000 - 1,000,000; Full time

Job summary

A fast-growing SaaS company is seeking a CRM Implementation Specialist to bridge product and customer needs. You will configure the Superleap CRM based on client requirements and lead onboarding sessions. The ideal candidate has 1-4 years of CRM implementation experience and strong communication skills. This is a full-time, on-site role based in Bengaluru, Karnataka, allowing you to directly impact customer satisfaction and retention while ensuring clients smoothly adopt the platform.

Qualifications

• 1–4 years of experience in CRM implementation or related fields.
• Hands-on experience with CRM tools is a plus.
• Strong understanding of sales workflows and business processes.

Responsibilities

• Configure Superleap CRM based on client business processes.
• Lead onboarding sessions and product walkthroughs for clients.
• Resolve implementation-related issues and configuration challenges.

Skills

CRM implementation

Communication skills

Customer-focused mindset

Detail-oriented

Sales workflows understanding

Tools

Salesforce

HubSpot

Zoho

Freshsales

Job description

Join to apply for the CRM Implementation Specialist role at Superleap

Type: Full-time | Work-from-office (Mon–Fri, 11 AM–8 PM)

Reports to: Subham Kumar Boundia (Co-founder & CEO)

💡The Problem We’re Solving

Most CRMs fail not because of features — but because of poor implementation. Teams struggle with setup, customization, data migration, and adoption, leading to low usage and frustration. At Superleap, implementation is a core part of the product experience. We ensure every customer is onboarded smoothly, configured correctly, and set up for long-term success.

🎯Why This Role Matters

As a CRM Implementation Specialist, you’ll be the bridge between our product and our customers. Your work ensures customers go live faster, adopt Superleap fully, and see real value from day one. You’ll directly impact customer satisfaction, retention, and expansion, making this a critical part of our success.

💪What You’ll Do

• Configure Superleap CRM based on client business processes and workflows
• Set up pipelines, fields, automations, dashboards, and user roles
• Support data migration and ensure clean, accurate setup
• Lead onboarding sessions and product walkthroughs for clients
• Train users and admins on best practices and day-to-day usage
• Act as the primary point of contact during the implementation phase
• Resolve implementation‑related issues and configuration challenges
• Coordinate with Product and Engineering teams for advanced issues
• Ensure smooth go‑live and early adoption
• Track implementation timelines and deliverables
• Share regular progress updates with clients via email, calls, and Slack
• Manage expectations and ensure a positive customer experience

🌟What We’re Looking For

• 1–4 years of experience in CRM implementation, product adoption, SaaS onboarding, pre‑sales or solution engineering
• Hands‑on experience with CRM tools (Salesforce, HubSpot, Zoho, Freshsales, or any SaaS tool that requires technical implementation) is a plus
• Strong understanding of sales workflows and business processes
• Excellent communication and stakeholder management skills
• Detail‑oriented, organized, and customer‑focused mindset
• Comfortable working from office, 5 days a week

We move fast, stay curious, and build with trust. We care more about impact than titles, progress over perfection, and teamwork over ego. Everyone here has a voice—and the freedom to make bold moves.