Technical Account Manager / Solution Architect

Superleap AI CRM; Bengaluru; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

Superleap AI CRM is seeking a Technical Account Manager (Solution Architect) to partner with enterprise customers, drive successful implementations, and ensure long‑term success. You will manage key client relationships, translate business needs into scalable end‑to‑end solutions, and guide delivery across product, engineering, and customer teams.

You will work with Forward Deployed Engineers to turn complex requirements into actionable execution plans, ensuring alignment and measurable business

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or related field.
• 3–5 years of experience in B2B SaaS, solution architecture, technical consulting, implementation, or project delivery roles.
• Strong stakeholder management and communication skills with enterprise clients.
• Customer-first mindset with high ownership and empathy.
• Ability to think in systems and design scalable end‑to‑end workflows.
• Strong documentation, planning, and organizational abilities.
• Good understanding of SaaS platforms, APIs, integrations, and enterprise workflows.
• Comfortable working cross‑functionally with product, engineering, and customer teams.
• Willingness to travel across India for enterprise engagements (company‑sponsored).

Responsibilities

• Act as the primary point of contact for enterprise customers.
• Build long‑term client relationships and drive successful product adoption.
• Conduct discovery sessions to understand business workflows and objectives.
• Design end‑to‑end CRM solution architectures for enterprise use cases.
• Map workflows into automations, integrations, and scalable system processes.
• Collaborate with Forward Deployed Engineers to translate solutions into execution.
• Create and maintain BRDs, workflow documentation, and project scope definitions.
• Align customer expectations with technical feasibility and delivery plans.
• Define project milestones, timelines, and delivery trackers.
• Proactively manage risks, blockers, and cross‑functional dependencies.
• Provide consistent updates through calls, emails, and collaboration tools.
• Coordinate closely with product, engineering, and implementation teams.
• Ensure fast, clear, and professional communication throughout the engagement lifecycle.

Skills

Stakeholder management

Communication skills

Customer-first mindset

Systems thinking

Documentation

Planning

Organizational abilities

SaaS platforms

APIs & integrations

Cross-functional collaboration

Willingness to travel (India)

Education

Bachelor’s degree in Engineering/CS or related field

Job description

The Technical Account Manager (Solution Architect) at Superleap serves as the strategic partner for enterprise customers, driving successful implementations and long‑term customer success. This role is responsible for managing key client relationships, understanding business requirements, and designing scalable end‑to‑end solutions that deliver measurable business impact.

Working closely with Forward Deployed Engineers, Product, and Engineering teams, you will translate complex business needs into clear technical execution plans, ensure seamless delivery, and act as the primary bridge between customers and internal teams throughout the implementation lifecycle.

Role Summary

The Technical Account Manager (Solution Architect) at Superleap serves as the strategic partner for enterprise customers, driving successful implementations and long‑term customer success. This role is responsible for managing key client relationships, understanding business requirements, and designing scalable end‑to‑end solutions that deliver measurable business impact.

Working closely with Forward Deployed Engineers, Product, and Engineering teams, you will translate complex business needs into clear technical execution plans, ensure seamless delivery, and act as the primary bridge between customers and internal teams throughout the implementation lifecycle.

The Problem We’re Solving

Most enterprise software fails not because of weak technology, but because of poor implementation — unclear requirements, misaligned expectations, fragmented ownership, and lack of strategic guidance.

Companies invest heavily in enterprise tools yet struggle to realize meaningful business value due to slow execution and broken communication across teams. At Superleap, we bridge this gap by combining powerful AI‑native CRM technology with structured delivery, strong solution architecture, and customer‑first execution.

This role exists to turn complexity into clarity ensuring customers feel aligned, confident, and in control throughout the implementation journey while driving measurable business outcomes at scale.

Ideal Candidate

• Bachelor’s degree in Engineering, Computer Science, or a related field
• 3–5 years of experience in B2B SaaS, solution architecture, technical consulting, implementation, or project delivery roles
• Strong stakeholder management and communication skills with the ability to engage enterprise clients confidently
• Customer-first mindset with high ownership and empathy
• Ability to think in systems and design scalable end‑to‑end workflows
• Strong documentation, planning, and organizational abilities
• Good understanding of SaaS platforms, APIs, integrations, and enterprise workflows
• Comfortable working cross‑functionally with product, engineering, and customer teams
• Willingness to travel across India for enterprise engagements (company‑sponsored)

Key Responsibilities

Enterprise Customer Ownership

• Act as the primary point of contact for enterprise customers
• Build long‑term client relationships and drive successful product adoption
• Conduct discovery sessions to understand business workflows and objectives

Solution Architecture & Design

• Design end‑to‑end CRM solution architectures for enterprise use cases
• Map workflows into automations, integrations, and scalable system processes
• Collaborate with Forward Deployed Engineers to translate solutions into execution

Requirements & Documentation

• Create and maintain BRDs, workflow documentation, and project scope definitions
• Align customer expectations with technical feasibility and delivery plans

Project Management & Delivery

• Define project milestones, timelines, and delivery trackers
• Proactively manage risks, blockers, and cross‑functional dependencies

Communication & Coordination

• Provide consistent updates through calls, emails, and collaboration tools
• Coordinate closely with product, engineering, and implementation teams
• Ensure fast, clear, and professional communication throughout the engagement lifecycle